Equifax complaint?

nothingman02 · ‎03-09-2009

Hi guys,

A questiona about equifax. I had ordered a service from equifax - 3in1 monitoring with free fico. But in a couple of days some bright guy cancelled it. Now I told them I dont want it and I want my refund. I wanted it for credit report monitoring as I already have fico monitoring through myfico. They have been giving me the runaround for a month and half now. They are saying the refund request has been sent to the accounts and billing dept and has been escalated and that I would be receiving a 'check' when it is done. It has been the same since a month and a half now and I am wondering whats going on here. They are a CRA and are supposed to monitor finance records of consumers and there they are playing with my account.

Anonymous · ‎03-09-2009

I have noticed in recent time that Equifax is getting worse and worse in their customer service. First off they have (outsourced) customer agents (edited) who could care less about our problem handling their service and even then it takes them weeks to respond with the most canned, useless and irrelavent information possible. It is safe to say you won't see your money again or anytime soon. They will drag this out until its too late for you to even dispute it with your credit card company (within 90 days) so they are playing the system, you should your credit card company, dispute the charge and submit all your communications to show they have been giving you the run around. Otherwise, take the loss and move on, either way it sucks.

Please refrain from citing specific countries/ethnicities when commenting negatively about outsourced CSR's.

Message Edited by Scamp on 03-09-2009 07:06 PM

laz98 · ‎03-09-2009

equifax gave me the runaround for about a week. quick refund after that.

Anonymous · ‎03-09-2009

Please refrain from citing specific countries/ethnicities when commenting negatively about outsourced CSR's.

WHY? What's wrong about people knowing their credit information is being outsourced to India, is it a secret? I mean when Chinese made toys were bad, no one said, foreign made toys were bad or not reference them, you have to refer to the ones who did it or it makes no sense. This is taking political correctness and censorship to ridiculous levels.

laz98 · ‎03-10-2009

@Anonymous wrote:

Please refrain from citing specific countries/ethnicities when commenting negatively about outsourced CSR's.
WHY? What's wrong about people knowing their credit information is being outsourced to India, is it a secret? I mean when Chinese made toys were bad, no one said, foreign made toys were bad or not reference them, you have to refer to the ones who did it or it makes no sense. This is taking political correctness and censorship to ridiculous levels.

while this is a little off-topic, i just wanted to say the reason they probably don't want you (or anyone else, for that matter) mentioning specific countries/ethnicities is because it can come off as being racist/prejudiced/etc. i don't think it's ridiculous at all.

Anonymous · ‎03-10-2009

Guardian, you are a feisty one.

Anonymous · ‎03-10-2009

@Anonymous wrote:
Guardian, you are a feisty one.

Well my response to being wrongfully called a racist was deleted for being off topic, so I give up, people can think whatever the hell they want, I am done with this site. Its censorship and political correctness run amuk.

Anonymous · ‎03-11-2009

Guardian,

While in some respects I agree with you, me and my wife have polity discontinued conversations with CSR's before because we truly could not understand a thing they were saying. At the same time though we have to remember that they are just trying to feed their family as we all are. A job is a job. I have never been rude to someone I couldn't understand on the phone. I just can't do it.

Anonymous · ‎03-11-2009

@Anonymous wrote:
Guardian,
While in some respects I agree with you, me and my wife have polity discontinued conversations with CSR's before because we truly could not understand a thing they were saying. At the same time though we have to remember that they are just trying to feed their family as we all are. A job is a job. I have never been rude to someone I couldn't understand on the phone. I just can't do it.

Neither have I friend and I never said anything about them making a living, to each their own. However, when it affects us, we can either put up with it and get no result or stop using their services. I personally deal with most of my issue in writing to the HQ in the US or if urgent enough through email or electronic system and take my chances. In most cases, with companies we deal with regularly, I don't call the main line, I call directly to the offices in the US where I know I will speak to someone local. My point was taken out of context and I am so tired of defending something that doesn't need defending frankly, its fact.

Anonymous · ‎03-11-2009

Point taken.