Anyone have any feedback on dealing with Capital One for a fradulent transaction? I've had cards with them for 3yrs and change and found a suspicious transaction from this weekend. The transaction was concessions at BofA stadium (based on the dollar amount it matches a tall boy domestic beer with a $1 tip), but it occured this Saturday, 2wks after the last time I was at the stadium and at an hour that the stadium wouldn't be serving yet (there was a Metallica show Saturday night) and it was supposedly a contactless transaction FWIW. Got a new card coming after speaking to two representatives tonight (hoping I don't get stuck with plastic cause I have a metal version of the discontinued Savor variant currently) and hopefully there's no issues getting this resolved. It's just a PITA cause this card is my daily driver that easily gets the most usage.
@Zoostation1 wrote:Anyone have any feedback on dealing with Capital One for a fradulent transaction? I've had cards with them for 3yrs and change and found a suspicious transaction from this weekend. The transaction was concessions at BofA stadium (based on the dollar amount it matches a tall boy domestic beer with a $1 tip), but it occured this Saturday, 2wks after the last time I was at the stadium and at an hour that the stadium wouldn't be serving yet (there was a Metallica show Saturday night) and it was supposedly a contactless transaction FWIW. Got a new card coming after speaking to two representatives tonight (hoping I don't get stuck with plastic cause I have a metal version of the discontinued Savor variant currently) and hopefully there's no issues getting this resolved. It's just a PITA cause this card is my daily driver that easily gets the most usage.
no chance this was them just charging you for something you ordered in the past?
hopefully you get it resolved, really annoying
You would think in this day and age, it would all happen a lot faster than 2 weeks.
@GZG wrote:no chance this was them just charging you for something you ordered in the past?
hopefully you get it resolved, really annoying
In theory it's possible, but seems odd that they would wait 2wks, especially when there was another game that I didn't go to (sold my ticket and stayed in my town for a local game) in between my last visit and when the charge was made. According to the C1 rep it was contactless and initiated on 5/31 at 3:59pm. I've already been credited for it so we'll see what happens.
@dfwxjer wrote:Based on your familiarity of the charge, I'd guess they forgot to close a batch, or they settled a batch late for some reason. A charge can take a week or two to post depending on their specific circumstances.
If my last visit hadn't been 2 weeks before the charge was inititated, and that I've never had that sort of experience (this is my 4th year with season tickets and I've never had a charge take this long to appear) I'd be more apt to chalk it up to that. What worries me is what I mentioned above to GZG that the C1 rep said the charge was contactless inititated at 3:59pm on 5/31 . If it were just pending for a long time and finally posted after a couple weeks that wouldn't bother me so much. Nonetheless C1 has credited me already and I'm awaiting their investigation.