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Item Disputed By Consumer

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EaglesFan2006
Established Contributor

Item Disputed By Consumer

I've heard mixed things about this.  I have two collection accounts with this line on my reports.  What does this mean?  Is this helping or hurting me and in what ways?  Please offer any advice.

Message 1 of 13
12 REPLIES 12
laz98
Senior Contributor

Re: Item Disputed By Consumer

did you submit a dispute about the accounts at one point or another?  that's usually what prompts that remark.  the company is reporting that you disagree with some aspect of their reporting, but they believe it's correct.

Message 2 of 13
EaglesFan2006
Established Contributor

Re: Item Disputed By Consumer

yeah i did a while ago...but does this comment have any bearing on my score?

Message 3 of 13
llecs
Moderator Emeritus

Re: Item Disputed By Consumer


@EaglesFan2006 wrote:

yeah i did a while ago...but does this comment have any bearing on my score?


Not if a CA is reporting it.

Message 4 of 13
Anonymous
Not applicable

Re: Item Disputed By Consumer


@llecs wrote:

@EaglesFan2006 wrote:

yeah i did a while ago...but does this comment have any bearing on my score?


Not if a CA is reporting it.


What about if an OC is reporting it on a positive tradeline?

Message 5 of 13
AndySoCal
Senior Contributor

Re: Item Disputed By Consumer

Any trade line that is disputed  is not used in the FICO score calculation. Once it comes back out of dispute then it will be used again in the FICO score calculation.  I also have heard of lenders not approving loans until all the disputed trade lines have been resolved.

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Message 6 of 13
haulingthescoreup
Moderator Emerita

Re: Item Disputed By Consumer

 


@AndySoCal wrote:

Any trade line that is disputed  is not used in the FICO score calculation. Once it comes back out of dispute then it will be used again in the FICO score calculation.  I also have heard of lenders not approving loans until all the disputed trade lines have been resolved.


 

Not entirely correct. It appears that there are two different types of disputes. One removes TL's from calculation, and the other doesn't. I don't know how the lender determines which type of dispute to report.

 

I have an accidental dispute on my Sears MC --it's been there for 2+ years after I asked for GW on a late. I can tell that that card is removed from consideration.

 

But in the past, I've had to dispute a store card with an incorrect balance, and although it was marked as disputed, it was still factored in. (I could tell because all the lates still reported, and the balance was included in my total balance.)

 

For anyone tempted to dispute everything in hopes of it being removed from scoring, be aware that it doesn't work that way. Not to mention that depending on the nature of the dispute, you might get fraud alerts and other fun stuff slapped on your reports. Smiley Surprised

 

If it's not a genuine error, don't dispute. Just ask for GW (goodwill), or try a PFD if there's a balance due.

* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
Message 7 of 13
AndySoCal
Senior Contributor

Re: Item Disputed By Consumer

Haulin,

 

I would disagree. Do you have a source for your information on disputed accounts ? What you are saying contradicts other community leaders on this forum have said and what I know / think to be true. There are three types of dispute by consumer, dispute under FCRA, and in dispute. 

FIC Scores XPN v8 805 V2 831 (SDFCU) TUC V 8 800 07/25 EFX Bankcard v8 822 EFX FIC0 v8 807 Vantage score 4.0 817 via JC Penney
JC Penney 10/2008 4,700 US Bank Cash 08/2010 12,000 Citibank Custom Cash 5/2015 14,100, State Dept. FCU 06/2023 25,000 02/2024 Redstone FCU Signature VISA 10,000 08/23/2024 Commonwealth Credit Union 15000 07/25 Walmart One 5000 12/04/25
Banking: Lafayette FCU Fortera FCU State Department FCU Redstone FCU Hughes FCU Commonwealth FCU
My personal blacklist Axos Bank, Bank of America, Synchrony Bank Capital One TD Bank Comerica Bank BMO US Bank Wells Fargo
Message 8 of 13
haulingthescoreup
Moderator Emerita

Re: Item Disputed By Consumer

Yes, I have a source, and it's the myFICO admin. I don't know if that was on a post, or what, but it was in reply to my question about why on earth I wasn't being hit for the Sears late.

 

Also, I've seen it on my own reports. The Sears 30-day late does not show as a negative factor on my reports, which say that my most recent late is 5-something years ago. But the 5+ year old late was on another account. The Sears late occurred in spring 07. And this has been so since it first appeared. I immediately got an increase in all three FICO scores when the "dispute" first hit, and the newish late was no longer scored. But when I disputed the J.Crew card as incorrect balance (twice, because it wouldn't update my balance to $0 after I PIF'd), the 30-60-90 was still reported as a scoring factor. Only when WFNNB agreed to remove the lates, because they were over 2 years old, and all my reports had been clean for two years, did I see my scores jump from their absence. And it was a significant jump, because it took me out of the serious derogatory score bucket. Believe me, I would definitely have noticed an effect on my scores if those hadn't been counted while the dispute was going on! Smiley Very Happy

 

Both disputes were listed as "consumer disputes under FCRA" or whatever the jargon is. At any rate, they had the identical terminology.

 

Why they are different, I don't know. I suspect that that was Sears/ Citi's way of doing GW --they wouldn't remove the late, but they reported it as disputed, which it wasn't, so that it stopped affecting my scores. And the "dispute" was supposed to be resolved within 30 or 45 days, something like that, and yet, there it is, nearly three years later.

 

When you say, "There are three types of dispute by consumer, dispute under FCRA, and in dispute," what's the third type? I got lost there.

 

 

eta: Oh, did you mean "There are three types of dispute: by consumer, dispute under FCRA, and in dispute," with a colon or something after "types of dispute"?

 

FWIW, Experian says it's "in dispute under FCRA" TU says it's "Dispute of account information." Equifax says "Consumer disputes this account information." Dunno if that helps.

* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
Message 9 of 13
AndySoCal
Senior Contributor

Re: Item Disputed By Consumer

When you disputed Sears and saw a score jump I would have expected that FICO did not use the trade line in the score calculation.  Did /Does the J Crew show the account in dispute. and after they corrected the error was the dispute comment removed. If so again I would have expected that while the account is nuetral it is in dispute Is J Crew and WFNNB the same acount? 

 

It is my opinion that FICO does not consider any account that is in dispute. Once the dispute is resolved and the account is no longer in dispute the trade line again included in FICO score. A part basic criteria to receive a FICO score is at least one account not in dispute. My thinking is that FICO does not change its methodology after it finds the one account.  The FICO score itself is a predictive score, The problem with disputed account(s) is the usual reason why they are in dispute is usually inaccurate information. Inaccurate information would cause FICO problems in calculating an accuate score. The FICO as much critisized score as it is,  the accuracy of its predictive natuure is amazing. This is main reason the vast majority of lenders use and not other scores plus FICO's long track record.,

 

One last thing trying to figure the total impact of the account in dispute not being included in FICO score calculation is very tough at best. What makes it tough is you do not know the pluses or minuses else where in the credit report that is acting as an offset. In other words because that account is not included what else changes in the FICOS score calculation as result.

FIC Scores XPN v8 805 V2 831 (SDFCU) TUC V 8 800 07/25 EFX Bankcard v8 822 EFX FIC0 v8 807 Vantage score 4.0 817 via JC Penney
JC Penney 10/2008 4,700 US Bank Cash 08/2010 12,000 Citibank Custom Cash 5/2015 14,100, State Dept. FCU 06/2023 25,000 02/2024 Redstone FCU Signature VISA 10,000 08/23/2024 Commonwealth Credit Union 15000 07/25 Walmart One 5000 12/04/25
Banking: Lafayette FCU Fortera FCU State Department FCU Redstone FCU Hughes FCU Commonwealth FCU
My personal blacklist Axos Bank, Bank of America, Synchrony Bank Capital One TD Bank Comerica Bank BMO US Bank Wells Fargo
Message 10 of 13
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