I had two Orchard cc, one visa, and one mc. I have to admit, I really like them and haven't but one problem with them. On one of them they did a recheck on cr's, and increased my interest rate to like 23%. I called and discussed with them and told them I needed to close the account if they couldn't bring my in. rate back down. The lady told me that they just couldn't lower the in. rate so I ask them for the balance for three days later with interest included. I said that I would go online and make arrangements to pay it off and for them to go ahead and close the account.
I only closed the one, because the other came with a 12 month interest free and then 12.99% interest rate. That is the only problem I have had with them. I have never made a late payment on either one. I had several CLI with no fee. But I do have a annual fee.
In one way I hurt myself, because I closed a good positive TL. I regret that, but didn't know any better until I started reading the fico forums, and have learned so, so, so much!!!!!!!!!!!
Another thing I did want to mention is, even though we have gone way out in the left field from tusc original post..........I closed it about six or eight months ago. So far, I haven't recieved any fee for closing the account. I hope the same thing doesn't happen to me that happened to his brother. Another thing I wanted to mention is, I can still go online to check out the account I closed. So he may be able to get into the account and check it out.