This is why they tell you to never talk to a CA on the phone--only by mail! These people are PROS. They know how to bully and humiliate.
Lady Scarlet is right, if you included the no-contact-by-phone in your PFD, you already have them for breaking the law. Document everything--when they called, names if you got them, etc. Good luck!
BTW: I'm all in favor of paying legitimate debts, but I hate the tactics of the sleazy CA's, which is most of them. It's all about getting their commissions, whatever it takes.
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007