Never, ever, talk to a CA. Especially ones like Palisades. I would send the DV letter ASAP. Remember not to sign it.
Palisades is one of the nastiest CAs around. Do not give them any information at all. Everything always in writing.
Is LDG reporting also? Do you owe LDG? If you do not, it would be too easy for them to pull the account back from the CA.
You are much better off when dealing with an OC. You can call them anytime.
I had one from Palisades, they were not licensed in my state. They removed the account from all three CRAs.