Ok, In April of 2007, my g/f had a Best Buy card and purchase from 2002 that is still hanging over her head. I've been trying to help her straighten out her credit and hopefully get a better credit score. The details to the card are this, she purchased $1630.92 worth of stuff in 2002, lost her job in 2003, had trouble paying it. In 2004, Best Buy said they would no longer charge her interest as part of a payoff agreement. Fast forward to now, I've been helping her try and better her credit. I ask about this Best Buy card and she tells me that, and I start doing some calculations, as I noticed she is still being charged interest. She has paid a total of 2814.08 in fees/interest/payments and still owes another $2,323.05, on an original balance of $1630.92 so if she paid it off today, she'd pay $5137.13. I explain she to her these calculations, and that they are still charging her interest, she calls them up and of course they have nothing in their customer service records about this settlement, and tell her that they'll have to have someone look into it. Best Buy has been dragging their feet about looking into this, and here we are almost a year later, is there anything that can be done to help speed this process up, or to get them to adjust the balance so that she doesn't end up paying 2.25 times the original balance? Cliffs: $1630.92 - Original Best Buy Purchase 01/02 2003 - agreement to not charge interest $2814.08 - paid so far on 04/07, still $2323.05 left on bill 2008 - Best Buy still not admitting to agreement and adjusting balance Thanks!
