Sigh Equifax

[Revelate]

Account over 10 years since closed.  No negative marks on the tradeline, but it is marked as a CFA hence my actually not taking this as a win.

Dispute process updated the Last Activity field even if the OC is out of business and did not answer the dispute request.  Equifax customer support even stated the result was: Aged / No Response.

They oh so helpfully deleted the history, did not delete the account, and said they could do nothing as the last activity was in the last week haha, and to file a CFPB complaint... here we go.

Do with this what you will but it appears Equifax is not removing information 10 years after the closed date (which is in their data / on the credit report), but rather on the Last Activity date which gets updated by Equifax, not the creditor, if you file a dispute.

Absolute fail Equifax.

[JoeRockhead]

Equifax must have very poor training, as well as policy is all I can say. They essentially tried to do the same thing to me in regards to a single 30 day late payment on the last payment of a car loan. Car was traded in, the dealer failed to make the payoff on time, and I got a 30 day late out of it. 

Fast forward 6 years and 11 months later, I contacted EQ to ask that they remove the late as it's too old to report. They decided to open a dispute, sent it to the OC for verification, it came back verified and remained. I called EQ back and the young lady that I spoke to told me it was verified as accurate and would remain for 7 more years because it was based off the date of last activity, as in when it was verified as accurate.

I asked to speak to a supervisor who apologized for being given the wrong information by the previous CSR. The late was removed a short time later. The rest of the (clean) account still remains on my EQ report to this day and it is well over 10 years old. In contrast, EX removed the entire account almost instantly, without verifying anything with anyone. 

[TrapLine]

Unreal!

Remember, many years ago this CB made a living collecting information other than credit and marketing it.

May be this horse is too old to be retrained ... sad!

[SouthJamaica]

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@Revelate wrote:

Account over 10 years since closed.  No negative marks on the tradeline, but it is marked as a CFA hence my actually not taking this as a win.

Dispute process updated the Last Activity field even if the OC is out of business and did not answer the dispute request.  Equifax customer support even stated the result was: Aged / No Response.

They oh so helpfully deleted the history, did not delete the account, and said they could do nothing as the last activity was in the last week haha, and to file a CFPB complaint... here we go.

Do with this what you will but it appears Equifax is not removing information 10 years after the closed date (which is in their data / on the credit report), but rather on the Last Activity date which gets updated by Equifax, not the creditor, if you file a dispute.

Absolute fail Equifax.

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There's no requirement that they remove an account ever.

[Revelate]

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@SouthJamaica wrote:

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@Revelate wrote:

Account over 10 years since closed.  No negative marks on the tradeline, but it is marked as a CFA hence my actually not taking this as a win.

Dispute process updated the Last Activity field even if the OC is out of business and did not answer the dispute request.  Equifax customer support even stated the result was: Aged / No Response.

They oh so helpfully deleted the history, did not delete the account, and said they could do nothing as the last activity was in the last week haha, and to file a CFPB complaint... here we go.

Do with this what you will but it appears Equifax is not removing information 10 years after the closed date (which is in their data / on the credit report), but rather on the Last Activity date which gets updated by Equifax, not the creditor, if you file a dispute.

Absolute fail Equifax.

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There's no requirement that they remove an account ever.

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You're not wrong but there is a policy.  Experian does have a policy and gets it right so does Transunion anecdotally;  Equifax states they do but ultimately I'm now convinced it's just their terrible systems.

We'll see what the CFPB says about it.  Ultimately CFA's are horse pucky anyway, but it's not all that hard to abuse the system and Equifax should be better than *that*.  

[coldfusion]

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@Revelate wrote:

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You're not wrong but there is a policy.  Experian does have a policy and gets it right

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EX is still reporting a Chase card I closed in good standing almost 16 years ago, so either their policy or their enforcement practice has gaps. It fell off as expected from TU and EQ.

[hdporter]

I'm satisfied that a CFA hurts about as much as a single inquiry.  How you deal with it is your business, but I'll suggest that most people have "bigger fish to fry".