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Hello, they type of letter you are referring to is a Goodwill adjustment letter, if you look in the rebuild thread about goodwill letters you can find a lot of information about them and also success rates for the company you are looking for. But yes its definitely worth a shot to do and I highly recommend it. You can send it to the address on the credit report, or if someone in the forum has an email contact you could email them and you can even try calling first, if that doesnt work go for the email or regular mail.