Transunion fraud scare

[Patient957]

So I woke up this morning around 6 a.m. and, as usual, checked my email.  I see two emails from Transunion, the first at 2:35 a.m. saying my report has been unlocked, and the second two minutes later saying my report has been locked.  Now, I'm used to seeing these emails, becuase I sometimes lock and unlock my TU report, but this time it wasn't me.  I was sleeping at 2:35 a.m., so it couldn't be me.

Well, imagine my panic and rude awakening this morning.  Someone's in my TU account!!!

First I check Capital One to see if there's been any inquiries.  None. Okay that's good.  Next I log into my TU account to change the password.  Upon attempting to change the PW, the TU system instead locks me out of the system.  Now I can't do anything but call.  So I call.  40 minutes later, I get a surprisingly nice and helful phone rep with an excellent command of the English language.  That's good -- it looks like my morning is turning around.  She proceeds to tell me there was a system glitch and that TU is investigating.  There's nothing to worry about.  She helps me log back into my account, and after a quick 3-5 minute call, we're done.  My morning routine can continue, minus 45 minutes.

So I got a little shot of adrenaline this morning with my usual caffeinated beverage compliments of a TU system glitch.

Good times.

[CreditPoor]

Something is happening at TransUnion i just got this same issue. Checked my email and at 2pm today my credit was unfrozen and then frozen again about 5 minutes later. I'm getting this feeling like there may be another data breach. Check your email's and be sure your account is frozen. I'd recommend a pw change to be safe

[chris64]

Hello, @Patient957 

That sounds like an incredibly stressful way to start your day! It's completely understandable why you would panic after seeing those TransUnion emails, especially when you know you weren't the one making those changes.

It's good that you immediately took steps to check your accounts and secure your TransUnion profile. And what a relief that the customer service representative was able to clarify the situation and resolve it quickly, even if it was due to a system glitch on their end.


Best Regards

[Thomas_Thumb]

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@Patient957 wrote:

So I woke up this morning around 6 a.m. and, as usual, checked my email.  I see two emails from Transunion, the first at 2:35 a.m. saying my report has been unlocked.

I log into my TU account to change the password.  Upon attempting to change the PW, the TU system instead locks me out of the system.  Now I can't do anything but call.  So I call. I get a surprisingly nice and helful phone rep with an excellent command of the English language.  -- She proceeds to tell me there was a system glitch and that TU is investigating.  There's nothing to worry about.  She helps me log back into my account, and after a quick 3-5 minute call, we're done. 

So I got a little shot of adrenaline this morning with my usual caffeinated beverage compliments of a TU system glitch.

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...I don't know about that. Certainly could have been something more than a glitch that was kept under wraps. 🤨

[Patient957]

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@Thomas_Thumb wrote:

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@Patient957 wrote:

So I woke up this morning around 6 a.m. and, as usual, checked my email.  I see two emails from Transunion, the first at 2:35 a.m. saying my report has been unlocked.

I log into my TU account to change the password.  Upon attempting to change the PW, the TU system instead locks me out of the system.  Now I can't do anything but call.  So I call. I get a surprisingly nice and helful phone rep with an excellent command of the English language.  -- She proceeds to tell me there was a system glitch and that TU is investigating.  There's nothing to worry about.  She helps me log back into my account, and after a quick 3-5 minute call, we're done. 

So I got a little shot of adrenaline this morning with my usual caffeinated beverage compliments of a TU system glitch.

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...I don't know about that. Certainly could have been something more than a glitch that was kept under wraps. 🤨

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Certainly possible.  But the phone agent was well coached with what was either the truth about a glitch or a lie about something worse.  That is to say, it clearly wasn't the first call she'd taken that morning about it, so I knew it wasn't just my account affected.