So I woke up this morning around 6 a.m. and, as usual, checked my email. I see two emails from Transunion, the first at 2:35 a.m. saying my report has been unlocked, and the second two minutes later saying my report has been locked. Now, I'm used to seeing these emails, becuase I sometimes lock and unlock my TU report, but this time it wasn't me. I was sleeping at 2:35 a.m., so it couldn't be me.
Well, imagine my panic and rude awakening this morning. Someone's in my TU account!!!
First I check Capital One to see if there's been any inquiries. None. Okay that's good. Next I log into my TU account to change the password. Upon attempting to change the PW, the TU system instead locks me out of the system. Now I can't do anything but call. So I call. 40 minutes later, I get a surprisingly nice and helful phone rep with an excellent command of the English language. That's good -- it looks like my morning is turning around. She proceeds to tell me there was a system glitch and that TU is investigating. There's nothing to worry about. She helps me log back into my account, and after a quick 3-5 minute call, we're done. My morning routine can continue, minus 45 minutes.
So I got a little shot of adrenaline this morning with my usual caffeinated beverage compliments of a TU system glitch.
Good times.
