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You are entitled, if you send the denail letter to the CRA within 90 days, to receive a free copy of your CR from the CRA.
Use that to determine whether they pulled more than once.
You must have initiated the request for credit in order for them to have permissilbe purpose.
I would be hesitant in accuing fraud, as that legally requires some showing of intent to decieve. It may have simply been an honest mistake.
If they pulled without permittilbe purpose, I woudl call them and request they notify the CRA to delete, or at the least, recode as soft.
You have to pull your reports to verify. We can't answer the question about the HP's.
It's also difficult to say with regard to the other question without copies of all the paperwork and without knowing what exactly was discussed. The specifics matter and all we have is a brief synopsis from your point of view. We have no idea what you may have missed, overlooked, misunderstood, etc or if you may have granted them persmissible purpose without realizing it.