Hi, You should call the utility company and ask for the collections department. After you are connected to that department, you would then ask for a collections supervisor or senior account manager.Don't waste time with a customer service rep.-they don't you have the power or authority to make decisions such as this. State to him or her that you are willing to pay in full, in exchange for complete removal from your credit files. If they agree, ask them to fax or mail you a letter stating those terms in writing. Make sure to obtain the exact account number and department to send payment if you don't already have it. This is what I did last week. I had a letter faxed to me immediately, in which I was given a month to make full payment. Of course, I will be sending this payment out tomorrow. This may or may not work, it all depends on the luck of the draw ; but you should definitely attempt to have it removed. I have found that it easier to remove utilities and medical bills than any other debt. Hope it works out....
