Why isn't my EX updating?

[vinster95]

Hey guys. I'm wondering if anyone has ever had this experience as well, or if anyone knows why this is happening. I paid off my Capital One Venture card down to $0 balance. The only thing reporting is the interest. The statement closed on the 7th. Within like 3-4 days my TU and EQ were updated, but my Experian wasn't. It's frustrating me because I'm trying to get a Chase card and I need this score to update before I apply for it. Does anyone know why it wouldn't have updated yet? Its been 2 weeks.

[FicoMike0]

Are you checking the ex app?

[Patient957]

In my experience, EX is by far the slowest to update a paid balance.  For me it usually takes about 10 days.  It's a frustrating wait, especially when the other two update so quickly.  Just be patient -- yours should update in the next few days.  Personally, I would resist any temptation to open a dispute.  IMO, that's an overreaction that is much more likely to backfire than to help.

[Anonymous]

@vinster95 

Both my Capital One statements closed on the 2nd, and neither one has been updated on EX either. Been 19 days now. For me EX has always been the slowest to update Capital One balances, but it used to be about 7-10 days.

I have no answer for you; I am just in for a "me too"

[GreatLife]

Is primary expectation for the card balance itself or a related score change? Asking because I don't think trailing interest will report as $0 to capture full score gains.  

[vinster95]

I want my utl to go down, so I figured paying the card to 0 it would just report the 200 dollars in interest. I'm not sure if that's what you're asking, but that's my goal. So I expect a big score boost because my overall utl should be going from 37 percent to 1 percent

[vinster95]

I figured maybe it was a Capital One thing but I check back on when other updates were and it was usually updated at most 5 days later. Idk whats going on with it

[vinster95]

Yeah, I'm using the experian app

[vinster95]

Yeah I'm not going to dispute it. Hopefully it actually updates this month

[TrapLine]

Will offer you are in good company on your findings with Experian. Other posting in this thread hit it.

My theory is they are playing games (probably not) or so it seems. For me they have done this a lot over the last couple of years particularily with one major bank. So, I have been experiementing and find some of the smaller financials report right away?! Why?

Experian always seems to march to a different drummer!