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Never filed a chargeback before and havent had my cards long but ran into a very weird issue. I ordered an item from a known website, the item was shipped through fedex. Supposedly it was delivered and tracking shows that but i do NOT have the item! never saw it, wasnt even home when it was delivered
Now the company has filed a claim with fedex and its up to them if they approve or deny it. If the approve the company will gladly send me another product. If fedex denies then i get nothing. Now its not very fair on my part since i didnt do anything.
Now if i were to lose is there anything i could do with my CC company? or would they just go by the tracking and be like oh it was delivered so your word means nothing?
You could try suing both the vendor and the CC and let the judge decide. But prior to the step I would talk to any execs of the vendor to see if they would change their mind. Of course wait for the chargeback issue first.