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Will i win this chargeback? HELP!

tag
Anonymous
Not applicable

Will i win this chargeback? HELP!

Never filed a chargeback before and havent had my cards long but ran into a very weird issue. I ordered an item from a known website, the item was shipped through fedex. Supposedly it was delivered and tracking shows that but i do NOT have the item! never saw it, wasnt even home when it was delivered

 

Now the company has filed a claim with fedex and its up to them if they approve or deny it. If the approve the company will gladly send me another product. If fedex denies then i get nothing. Now its not very fair on my part since i didnt do anything.

 

Now if i were to lose is there anything i could do with my CC company? or would they just go by the tracking and be like oh it was delivered so your word means nothing?

Message 1 of 2
1 REPLY 1
llecs
Moderator Emeritus

Re: Will i win this chargeback? HELP!

You could try suing both the vendor and the CC and let the judge decide. But prior to the step I would talk to any execs of the vendor to see if they would change their mind. Of course wait for the chargeback issue first.

Message 2 of 2
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