re: AMEX collection urgent help needed

[Anonymous]

Try to talk with someone other than a CSR with Amex. I've seen ppl mention that Amex has a program you can go through with them when you default. I think it was called "oasis" not sure though.

Call and ask for an account specialist, credit manager, or any title you can think of that is of higher authority.

[Anonymous]

Have your dad call, it was his account and account services will only speak to him.

When he calls, have him ask for account services.  Have him give them an account number that was cancelled but not sent to collections.  They can access all accounts through the one number and can best advise him from there.

I'm a little surprised though. Before anything was sent to collections, all of his other accounts should have first been turned off in order to prompt him to call in.  Also, they should have been calling him at any/all numbers that are on file, not just sending mail that was being forwarded.

He can draw on his long term membership when he calls.  The account can be called back, depending on the circumstances.

Best advise: be nice, be contrite, be honest.  The people who work in that department are used to being yelled at all day, so a nice sounding person who honestly wants to work with them may just be given the edge that your dad needs.

[drvbasic]

He called...they said the most they can do is reactivate his other cards and LOC but they can't call back the account that went to collections. Now what to do?

[jackg]

You KNOW what you are morally obligated to do. This is your Dad. If you have to liquidate every asset you have, do it, and pay the off the account now. The last thing your Dad needs is a disloyal son. I really do mean to do it now, if you let it go one day then you'll let it go two. Don't do it. Respect your Father

[drvbasic]

I know what I am morally obligated to do...unfortunately I am in school right now and don't really have any funds/assets. So any advice as to how to approach this collection company?