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Issues with my LO -- am I over-reacting?

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Anonymous
Not applicable

Issues with my LO -- am I over-reacting?

I'm currently in the process of buying a home under construction, to be completed this summer.  I am working with a LO who came highly recommended from the sales agent at the housing development.

 

I have been having some concerns with the broker and would like to get feedback as to if to if these concerns are valid, or if due to the stress of buying a house, I am over-reacting.

 

My credit isn't perfect.  I have a 605 due to  a few (five, to be exact) collections account, most which are over 3 years old.  There are two collection accounts that are recent, but both are medical collections.  On the positive side, I have a revolving credit card, which was at 90% balance, now paid down to 49%, and I hope to pay it down to 29% by June.  His advice was simple: pay off my collections, including the medical. 

 

I do have enough for savings for a down payment for a FHA loan, with a little extra for cushioning.  The medical bills are over 3k, which is more than I had anticipating on spending to pay off my debt.  (The other collections were less than $500 total).  I had heard that when buying a home, there are ways to dispute medical collections and asked the LO about this.  He just ignored my question and told me that in order to elevate my score, I needed to pay off everything in collections, including an account which last activity was dated 10/2004.   That was issue #1   (He also didn't tell me about PFD -- which I learned about here). 

 

I paid everything off except for two items, which I thought to be duplicates.  The account numbers were different but they were the same amount and were from the same place (Comcast cable), but from two different CA.  I emailed the LO and asked him how to approach this, which CA to pay.  His advice was to pay everything off my credit report!!!  I asked him again, and bolded the part that they were probably duplicates, and he then changed his advice and told me to pay one and we could check later if the second one popped up.  Issue #2 (note, it took it 13 days to reply to this email.  I emailed him on a Wednesday.  He didn't respond until almost two weeks after that, he was on vacation for Easter break, and I kinda gathered that, after he didn't answer me, but he made NO mention of going on vacation or being away)

 

After this, I was apprehensive about him, but since he came highly recommended, I thought I was probably just making a big deal out of nothing.

 

His other advice was to add myself as an authorized user to a credit card with a high limit and low balance.  My fiance was able to help me, however, when we did this, the credit card company did not ask for my social security number or date of birth.  I found this odd and wondered how it was going to help me if they did not have this information.  I sent the LO an email and got no response.  He never replied.  I found, through reseraching on the internet, that certain credit cards report authorized users to the credit bureaus and some did not.  The card I was added onto does not report authorized users.  Issue #3

 

I figured, maybe that was a stupid question to ask, (since in restrospect, the answer was obvious).  So I brushed it off.

 

And then this last week, I emailed him and asked him about closing cost.  The builder is providing me with 3% for closing cost, and since I spent 3k paying off debt, I wanted to make sure I would have enough to cover all my expenses.  I didn't want any surprises at the end.  I asked for his advice if the 3% would be enough and no response.  Friday morning I emailed him again (maybe he read it but forgot to reply). 

 

If I don't get answer this week, should I find another LO who would be more willing to help me?  Or I am expecting too much?  What should your LO help you with? Am I asking the wrong person?  Should I be asking my sales agent these questions.  Unfortunately, we do not have a real estate agent.

 

Sorry if I posted this in the wrong forum.  Any advice would be greatful

 

**edit to add, I have zero debt, not even a car loan and making 50k/year, have 10k in savings now (after paying off debt and putting down a holding deposit on the house)  the house I'm buying is for 198k

Message Edited by maxmyfavorite on 04-26-2009 11:52 PM
Message 1 of 8
7 REPLIES 7
Anonymous
Not applicable

Re: Issues with my LO -- am I over-reacting?

Your options are pretty limited. I've bought 2 houses in the last 18 months and am trying to close on a 3rd. Different LO for all 3..IMO all 3 should still be serving fries! I know there are some good ones out there, I know some of the people that post here are Lo's and have provided some sharp info....I just can't seem to find any like that when I want a loan...I'm self employed and if I treated my customers the same as some of these LO's do, I'd be out of business already. Good luck, I'd say be patient as long as you can.
Message 2 of 8
Anonymous
Not applicable

Re: Issues with my LO -- am I overreacting?

Paying off your collections is not going to raise your score one bit. I too am in the process of buying a house and if I would have asked this question and received an answer I would have never paid off my collection accounts, instead you should focus more on you credit card balance try to get it down under 9% util. The LO doesn't know what he's talking about. There is a way to get the collection removed once you pay but that's not a guarantee. After paying the collection you can Goodwill the collection agency if they choose to agree they may delete the collection account. But again that's not a guarantee. The fastest way to boost your score is pay down your balance.
Message 3 of 8
Anonymous
Not applicable

Re: Issues with my LO -- am I over-reacting?

I am new here and certainly no expert, but it sounds to me like you have a crappy loan officer. I know there are a lot of bac ones out there, but there are also great ones. We have a great one who responds quickly, even on weekends, to all of our questions (even for the 6 month period before we applied and were just trying to figure out what to do to give ourselves the best chance), gives us information she knows I will ask for before I ask and is very helpful overall. I always know when she will be out of the office and she makes sure I have any questions I may need answered before she goes. I would look for another LO.

 

As far as paying off collections, I agree, they won't help your score at all, but they may help in the review of your credit report (some lenders will ask that they be paid prior to closing). Still, if he was trying to help you raise your score, it was bad advice. You should be focusing on paying down your CCs, that is what got us the biggest jump in score. 

Message 4 of 8
Anonymous
Not applicable

Re: Issues with my LO -- am I overreacting?

The first broker I started working with pulled the same stuff.  No emails back or return calls for 2 or more weeks every time I had a question that was "time sensitive".  As we got closer to the end and wanted to put an offer in on a house we really liked, he gave me a super-inflated GFE and admitted after I called him on it that there were some fees in there he was not supposed to be charging on a CalHFA loan.  Anyhow, that deal ended up falling through and I dropped him like a rock and ended up going with a direct lender who got back to me within 10 minuets if he wasn't able to answer his phone when I called.  He wasn't perfect either, but at least I could get some answers when I needed to.

 

If you are not past the point of no return I would say either dump him and find someone else or make him aware of your intentions to dump him if eh doesn't get on the ball.

Message 5 of 8
Anonymous
Not applicable

Re: Issues with my LO -- am I over-reacting?

Thanks for all the replies.  I wasn't sure if my LO was just incompetent or just disliked me.  Before I decided to buy a new construction, I was working with another LO who was very professional and helpful.  I referred my brother-in-law to her and they just closed on a home last week.  I'm giong to email my sales agent and see if the closing cost incentive is transferable to someone else, since this LO is not even affiliated with the builder.

Message 6 of 8
WannaHouse
Valued Contributor

Re: Issues with my LO -- am I over-reacting?

Everything I have read on here from the pros says that the builder/LO combo is normally not a good idea.

 

I do think you have a real crappy LO. The advice of paying off all the old collections is crap! Paying down your CC to about 9% will give you a boost.

 

If you can afford to switch to the other LO, I surley would before this guy has you filing bankruptcy!


Kathy


We are finally homeowners!!

Closed May 5th-30 yr fixed at 5.25%.

Message 7 of 8
Anonymous
Not applicable

Re: Issues with my LO -- am I over-reacting?

Check out HIPAA for those medical collections.  I'm not sure how much a broker should know.  I find sometimes I know more than the "experts" just because I obsessively research things.  The least they could do if they don't know, don't want to find an answer, is respond and let you know they don't know.
Message 8 of 8
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