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Fraud on PenFed Debit card

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CreditCuriosity
Moderator Emeritus

Re: Fraud on PenFed Debit card

No alerts I know of with PenFed on debit card that i am aware of.  Being addressed as mentioned and don't see any pending charges or posted charges so hopefully it is the end of it just weird such a large CU doesn't have these basic controls whether locking cards or transaction alerts on DEBIT cards.  

 

Actually I lied does have alerts, but the DEBIT ones did not go off and usually ATM withdrawls for whatever reason are delayed by at least an hour when email comes through.  Suprised didnt get emails on DEBIT purchases swiped or keyed in... not a one.  edit maybe the pre-authorized witthdraw would of notified me?  regardless they need a lock mechanism.  From what I can see just logged into account not a a way to disable Credit cards either(baffled).  anyways, just strange and way behind the times and their website is better than alot of other small CU's that have these features.

 

 

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Message 11 of 21
cashorcharge
Community Leader
Super Contributor

Re: Fraud on PenFed Debit card

Thanks @CreditCuriosity 
I found those too and while they were on, I haven't seen them actually work.  I also don't recall seeing them for their CC's.  I'll have to investigate.

Message 12 of 21
DaveInAZ
Senior Contributor

Re: Fraud on PenFed Debit card


@CreditCuriosity wrote:

How this didn't trigger their algorithm I have no idea, but saw it yesterday.  Needless to say was on with PenFed fraud team for about an hour yesterday.  If any clear they will be taken care of.  Funny thing is use debit card maybe once a month to take out cash otherwise in safe.  I used it at a non-bank atm at a bar needed cash to play pool and suppose there was a skimmer on that machine or line wasn't encrypted.  Fun times! 95% of time it is in the safe, but just happened to have it with me as had to get cash for house cleaning person a few days prior to actually make that used twice that month. 

 

Also how PenFed being 2nd biggest CU doesn't have lock on the card drives me nuts as well.  They said that will be coming soon after our discussion to be seen if that happens.

 

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Sheesh, 3 duplicate charges and and two more duplicate charges and that didn't trigger any alarm? I don't use debit cards but last June or so Penfed had a checking bonus that required some debit transactions so I did the Amazon gift card reloads and then deleted the debit card from my Amazon payments. Two months later I got hit with some fraudulent charges on the debit card, but small ones $6-7 from Uber, about 4-5 of them, so I called Penfed. They gave me temp credit for them and it took a month or so to get them permanent. I told them I did NOT want another debit card since they don't have a lock feature, a major omission for such a large CU. Well, they sent me one anyway; I never activated it, so it should be safe from any fraud going through. 

 

I don't use debit cards for ATM also, my Walmart store card gets up to $100/day cash "over", faster & easier then an ATM; no fees & no interst if you PIF.  Earlier this year I had the bright idea of using my BBVA debit card for a purchase at an AZ recreational marijuana dispensary; $3 fee from that machine + $3 fee from BBVA, so now it's only cash for my stash . . .  from my Walmart card. Smiley Wink

Message 13 of 21
sznthescore
Established Contributor

Re: Fraud on PenFed Debit card

Wow! And here I am trying to establish accounts with them. (Which seems to be taking for ever.)  I'm really second guessing now. I may just stick to what I have.  I dont have time to even think about having to deal with fraud.  SMH Thanks for the post.

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Message 14 of 21
jmw1
Frequent Contributor

Re: Fraud on PenFed Debit card

Navy has a freeze debit card option if you want another CU.

 

I'm a debit card user because I/we overspend way over rewards when using CC for ad-hoc shopping. I send my direct deposit to a Fidelity brokerage account with no debit card attached to it and use that account for outbound billpay. I manually move money to a Fidelity cash management account when I need to use a debit card to get cash, debit spend, inbound ACH, or paper check. I never allow Fidelity to move money from brokerage automatically. Fidelity has no ATM fees anywhere and it reimburses any ATM fees charged by ATM owners. There is a lock option for the debit card. Finally, Fidelity's fraud detection is very aggressive and you will get periodic texts from their security department on legit charges. So far Fidelity is batting 100% on actual fraud charge as well. No fees on practically anything including outbound/inbound wire transfers.  So if you need a new home, perhaps Fidelity brokerage is the place to go. Only big minus is no Zelle but the wire to Cap One 360 (has full Zelle and free inbound wire) makes up for it.

 

 

Message 15 of 21
ChargedUp
Senior Contributor

Re: Fraud on PenFed Debit card

My main cash holding and DD account at my CU has no debit cards attached to it for this very reason. I keep about $300-500 in cash around and I'll have DW hit the bank if that gets used to under $200.  I have that PNC virtual wallet thing with about $800 sitting in it that *does* have a debit card attached to it, but none of my bills come off of that. It's mostly an isolated account for playing around with crypto, but I can push to it from my CU and pull cash if necessary as well.

Message 16 of 21
DaveInAZ
Senior Contributor

Re: Fraud on PenFed Debit card


@sznthescore wrote:

Wow! And here I am trying to establish accounts with them. (Which seems to be taking for ever.)  I'm really second guessing now. I may just stick to what I have.  I dont have time to even think about having to deal with fraud.  SMH Thanks for the post.


I've been with Penfed since 2017 and like them alot, I have checking, share savings, Premium Savings, and Home Equity line of credit. Just decline a debit card or if they send you one don't activate it. And don't count on what a rep tells you as being accurate. I have checks for my HELOC and was going to make a large payoff to Cap One and thought "why mail them one of my checks?, I should just be able to use the HELOC account # for an electronic payment". Called to make sure and the rep said "of course". Cap One told me the payment was declined as a "non-transactional account". Duh! I should have that in the first place; I moved the funds from my HELOC to checking, and then the payment went through. 

Message 17 of 21
wantitgone
Contributor

Re: Fraud on PenFed Debit card

I had this happen to me two weeks ago roughly. Thing was, I NEVER used the debit card. Never, not once. I even told the fraud lady, look at my history, it isn't that long. I deposit money in here, but the only way I've spent money is by transfer, NEVER using my card. So I had no idea how the heck someone got my number to use it and good thing it only had $70 in the account at the time. Strange, bizarre, and frankly, concerning. They did send me a new card, but I'm honestly considering just closing my checking there and keeping the savings along with the CC, even if it means an annual fee on the CC. 

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Message 18 of 21
Yasselife
Valued Contributor

Re: Fraud on PenFed Debit card

I'm learning a lot here by reading these comments. The main lesson is to avoid using our debit cards, specially on sketchy ATMs. Bank of America and Discover do a good job at detecting that kind of activity. I also have 3 way notifications for $1 purchase; mail,phone,widgets, and check Mint everyday twice on Sundays.


Gardening since: August 11, 2025
Message 19 of 21
Trini88
Established Contributor

Re: Fraud on PenFed Debit card

Terrible. I stopped using my debit card outside my house after 4 cases of fraud in a 2 year period. One was someone who tried to use my card info in England and I'm glad Bank Of America stopped it because I was back in America not even a day when it happened. Only use my debit to pay 2 bills and after that it's on lock. As for my penfed account, only thing I have is their online savings, no debit card.

People are desperate and it's scary.

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Message 20 of 21
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