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Strange. I have spoken to them several times on behalf of my mom (age 70). Each time, my mom gave her verbal permission for me to speak to them regarding a CLI and an APR reduction. They never had an issue with it and we never had our accounts blocked/restricted.
Sorry to hear that you had issues but it sounds like you are okay with the outcome.
@Harvey26 wrote:@AllZero Got an email @ 2am sat morning at my old email... that appeal was denied. I tried. Will most likely move banking to either penfed or chase.
@Harvey26 That's too bad. At least you gave it a shot.
PenFed is good. There's a lot of national and regional CUs out there. Hope you find one that fit your needs.