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Thanks, CitiBank! Phantom transfers...

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gibeon
Established Contributor

Thanks, CitiBank! Phantom transfers...

I closed my Citi checking account back in early November (when they cut me a check for my remaining balance).

Last week, they started emailing me that a transfer for $120 was scheduled from my Citi to my NFCU account.

Apparently my bi-weekly transfer kicked in again.

Today I had a $120 deposit in my NFCU account.

My checking is still closed, and shows no negative info, and I can't get to the part where I cancel transfers. My only option is to delete the account from showing up alongside my CC. I can see that the next transfer is scheduled for February 26th...

I tried to online chat with an agent, but he timed out, or got lost half-day through the conversation.

I may try to actually call them, but I KNOW it is going to be a hassle... Maybe I'll go to the EO for banking. Which I had to do when they set up two checking account for me instead of one...
23 Open Bank Cards / 7 Open Store Cards / TOO many inquires / Mid/High 600's
Message 1 of 4
3 REPLIES 3
IOBA
Senior Contributor

Re: Thanks, CitiBank! Phantom transfers...

Let us know what happens...

Message 2 of 4
gibeon
Established Contributor

Re: Thanks, CitiBank! Phantom transfers...

Well, I got an email today from their transfer service department that said, "Unfortunately, the account provider has indicated problems with processing your request."

 

I called the number in the email and their going to reverse the erroneous transfer and make sure that the future transfers are all cleared. No penalties or fees, etc. 

 

The number in the email actually reached a US agent, so that was a nice surprise, as trying to convey information to the reps oversees is usually a nightmare.

 

Oh well, easy come, easy go... No harm no foul... Live and learn... Carpe Diem... etc.

 

 

23 Open Bank Cards / 7 Open Store Cards / TOO many inquires / Mid/High 600's
Message 3 of 4
IOBA
Senior Contributor

Re: Thanks, CitiBank! Phantom transfers...

Great!

Message 4 of 4
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