Well, good news.. it can be opted out of. I was somehow automatically enrolled (see email above), and when I called a security specialist said it couldn't be disabled. However, you can: When logged in, click your name and choose "Profile and Preferences." Select the Security button. Then you can uncheck MFA authenticaion, and check "Computer Recognition" authentication, which is what I had before.
@Bman70 wrote:
Well, good news.. it can be opted out of. I was somehow automatically enrolled (see email above), and when I called a security specialist said it couldn't be disabled. However, you can: When logged in, click your name and choose "Profile and Preferences." Select the Security button. Then you can uncheck MFA authenticaion, and check "Computer Recognition" authentication, which is what I had before.
Good information and followup. As to CSRs ... sometimes I wonder how they got their jobs. For myself, often I know more than the people I ask to verify different things. Sad ... 
@Anonymous wrote:
@Bman70 wrote:
Well, good news.. it can be opted out of. I was somehow automatically enrolled (see email above), and when I called a security specialist said it couldn't be disabled. However, you can: When logged in, click your name and choose "Profile and Preferences." Select the Security button. Then you can uncheck MFA authenticaion, and check "Computer Recognition" authentication, which is what I had before.
Good information and followup. As to CSRs ... sometimes I wonder how they got their jobs. For myself, often I know more than the people I ask to verify different things. Sad ...
+1 on the followup, I still have the PIN I have to enter every time like Irish personally so didn't get a change here heh.
re: CSR's - I doubt there's much in the way of training.
Even the legendary places like Dell Customer Support back in the 90's where they trained us for six full weeks before they let us fly solo on a customer call don't exist anymore, and for something like a financial institution telephone rep? High turnover, low investment, low pay, so I'm not really surprised at the lack of general knowledge.
Hate to say this but it's seriously unlikely that their being an expert on all things <insert financial institution name here> is even a factor in their compensation plan or whether they're going to be employed two weeks from now. Second level / Executive level / whatever the escalation path is where you're going to find more specific and accurate information, and that's true in any tiered support model I'd submit.
quote: "re: CSR's - I doubt there's much in the way of training"
EXACTLY! Worked as a CSR myself and training was very minimal and often they just throw you out there without finishing the training. Also they don't always tell CSR's about upcoming changes to prevent leaks to the public.
Also, multi factor authentication is something that can usually be opted in or out of. For example you can do this with Apple. I hope companies don't start requiring it.
@Revelate wrote:
@Anonymous wrote:
@Bman70 wrote:
Well, good news.. it can be opted out of. I was somehow automatically enrolled (see email above), and when I called a security specialist said it couldn't be disabled. However, you can: When logged in, click your name and choose "Profile and Preferences." Select the Security button. Then you can uncheck MFA authenticaion, and check "Computer Recognition" authentication, which is what I had before.
Good information and followup. As to CSRs ... sometimes I wonder how they got their jobs. For myself, often I know more than the people I ask to verify different things. Sad ...
+1 on the followup, I still have the PIN I have to enter every time like Irish personally so didn't get a change here heh.
re: CSR's - I doubt there's much in the way of training.
Even the legendary places like Dell Customer Support back in the 90's where they trained us for six full weeks before they let us fly solo on a customer call don't exist anymore, and for something like a financial institution telephone rep? High turnover, low investment, low pay, so I'm not really surprised at the lack of general knowledge.
Hate to say this but it's seriously unlikely that their being an expert on all things <insert financial institution name here> is even a factor in their compensation plan or whether they're going to be employed two weeks from now. Second level / Executive level / whatever the escalation path is where you're going to find more specific and accurate information, and that's true in any tiered support model I'd submit.
What's a little disconcerting is how confident he was in assuring me it couldn't be disabled, even going into a lengthy explanation of why.
BTW, if you don't want to enter the PIN every time (on computer, not mobile), you can select "remember PIN on computers I trust." It will ask you if you trust the computer you're using, and select yes. Then it's just a password login.