Capital One Goodwill Success! First Try!

[Anonymous]

Hello everyone - this is my first time posting but I thought I'd let everyone know of my experience and hopefully this will help at least one person or give them a little bit of hope!

During the pandemic, my family was hit hard financially.  We did our best but I had to stay home to care for our two small children due to a loss of childcare.  Anyways, we ended up having six late payments with Capital One.  I'm embarrassed to say, but we had 2 x 30 day, 1 x 60 day, 1 x 90 day and 2 x 120 day.  Since then, we have brought our account current.

I sent emails to a couple of executives, and yesterday, I received a letter via FedEx from the Capital One Customer Advocacy Office, which confirmed they are removing all six delinquencies from all three credit reports! Just a little bit of effort paid off!

[FicoCent]

That is awesome! Congratulations on the removals. Can you share with whom you sent the emails? (Admins)Are we allowed to ask for this kind of information in the forums?

[financialfreedom777]

WOW that's amazing! Congrats! Yea, I have a missed from PenFed cc (a new card I only got in august) and got Covid so Dec was a big blur to me. My account is also current but nervous about asking for the goodwill. BUT, you just inspired me! Thanks for sharing!

[Anonymous]

Hi @FicoCent, I'm not sure if I can list their emails here but I googled "Capital One Executives" and I emailed the CEO (Richard Fairbank), President of Financial Services (Sanjiv Yajnik), and Director of Operations (Timothy Erxleben) - their email format is firstname.lastname at captialone.com.  I had to send emails twice and never actually received a response back - but I got a letter in the mail finally.  Let me know if you have any questions! Good luck!

[gdale6]

Grats on getting it done!!

Only email that can be published is the CEO or President of the company as they are considered public figures.