Hello all! Does anyone have a good contact for someone at GECRB? I'm trying to get a late from 2009 removed on my mother's JCP account. It is several years old, however I still feel it is impacting her otherwise good credit. One report doesn't have this late and is scored at 784 and the other report that does have this late shows a score of 648. So I wanna help her get this cleared up if at all possible. Thanks so much for your help!!
Is the late a major derogatory of 90 days or more? If it is not, it's just a 30 or 60 days late remark, then it is not _significantly_ hurting her scores after it is two years old.
Contact jcp credit services --- info is from here: https://www.jcpcreditcard.com/JCPenney/occ-faqs.html#contact
For U.S. cardholders, call 1-800-527-4403 for internet support (or 011-800-527-4403 for residents of Mexico) and 1-800-542-0800 for general inquiries, during the following hours of operation:
Monday - Friday 7:00 am - 12:00 am eastern time
Saturday - Sunday 9:00 am - 12:00 am eastern time
by mail send written inquiries to:
jcp credit services
customer service C/O GECRB
P.O. Box 965009
Orlando, FL 32896-5009
to log-in to the jcpenney online credit center for the following: https://www.jcpcreditcard.com/consumergen2/login.do?subActionId=1000&clientId=jcpenney&accountType=g...
to send us a secure message about your account. https://www.jcpcreditcard.com/consumergen2/login.do?subActionId=1000&clientId=jcpenney&accountType=g...
You could also contact GECRB CEO of retail consumer finance. I shot her an e-mail yesterday and received an immediate response that she was forwarding my e-mail to the escalated department. Someone called me a few minutes later letting me know that he would look into getting a late removed from my CR, and would mail me a letter of the outcome for my records. Just google her name. The e-mail format for GE is email@example.com