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Thank you for posting this! I found out about goodwill letters today and plan to write and send some myself. Hoping for the best!
This is great -- I am trying to send a GW to Bonneville as well. Could you please share the address/department you sent this to?
Thanks!
I used the one on their website:
http://www.bonncoll.com/contact/
Bonneville Billing & Collections
1186 East 4600 South Suite 100
Ogden, UT 84403