I received a 30 day late on my Kohl's credit card. When I called to speak with the back room manager to ask if they'd be willing to remove the late fee he indicated there was nothing they could do. I then called back and spoke to someone else and that person agreed to remove the late fees from my account and indicated that the late payment would not report. Upon checking my credit report this morning I realized that they did in fact report the 30 day late I called back to Kohl's and spoke with someone else who asked
who told me that the late payment would not report. I said the person who waived the fees. He determined that it was their fault since the agent informed me that they would not report the late payment. He then submitted a request to back office review and possibly remove. I also disputed with the credit agency. Do you think since they waived the late fee, that will be interpreted as Kohls admitting it was an error. Any thoughts?
