What does this mean exactly? Please help

[Anonymous]

Got a response to a dispute I filed with the CFPB against a CA here's what it says:

Dear Consumer Financial Protection Bureau:
This is in response to the consumer complaint received from Mr. XXXX.
Our client, Time Warner Cable, placed a delinquent account in the amount of $495.05, with our office for collection on May XX, 2015. The balance consists of $151.05 for principal and $344.00 for interest. Our agency does not assess any additional charges or fees of any type to the account. Please note our agency is not a debt purchaser. Our client maintains ownership of the account; therefore, we service the account on their behalf.
Beginning September XX 2015, ERC made multiple attempts to contact Mr. XXXX on the telephone numbers XXXX and XXXX; unfortunately, we have been unsuccessful in reaching him regarding the debt.
On August 25, 2016, our agency received a dispute forwarded to our office by the credit reporting agencies. At that time, the account was updated as a disputed item and placed it in an investigatory status to prevent any further collection efforts. Additionally, we have requested the account be removed from all credit reporting agencies. Please allow up to 45 days for the credit reporting agencies to process our request.
If Mr. XXXX would like to discuss the breakdown of the charges further, he will need to contact Time Warner Cable directly.
ERC apologizes for any inconvenience. Our company works diligently to treat all customers with the utmost professionalism and respect.
Sincerely,
ERC


A few questions:

1) Is it a permanent removal from my CR? (What do you think it sounds like)

2) Aren't they supposed to be able to provide all information validating exactly what the debt is all interest accrued etc. why refer me back to OC?

Can I get some clarification on what it means exactly (or an attempt to decipher) thanks!

[Aduke1122]

It means that they have taken it off your credit files and handed the debt back over to the OC , now whether or not the OC will.just get another CA to collect it for them I have no idea .
That is so crazy that Time Warner added that much in interest , I would be calling them for the exact breakdown of it all . It is much easier most times to work with the Oc so that is good news , and the fact that they are stopping collections on it and giving it back is good news . You need to now call TWC and see what you can work out to keep it permanently off your credit report. If you catch them bf they send it to anyone else it's a good chance they will not have it reported again and just work with you on payment .

[Anonymous]

The only thing is I called TWC last week and gave the rep the account # that the CA put into my CR and they said its been too long they don't even use that type of sequence anymore (different number of numbers) so he couldn't look it up with the account# or the address.

I just saw a 23 point boost in my EQ score through Credit Karma only changes were popped up as an authorized user on my SO's $600 Macy's Card and this Collection being removed the other 2 agency's haven't popped up yet seeing 647 on my EQ is pretty sweet of course it's Vantage not FICO so I don't know how good that actually is but I'll take it.

So for the time being there's not much I can do since they can't look it up the ball's in their court. They may feel it's pretty old (over 5 years at this point) and choose not to pursue it or they may try to find a CA willing to take it on but since it's out of the SOL in addition to California imposing stricter debt collection regulations that may prove to be a difficult task for them. If they contact me with a half off the original offer I'll take it but anything else isn't worth it for me especially because they essentially tried to rob me violating usuary laws in my state and everything.

Thoughts?

[Anonymous]

So it means they're permanently giving up all power on the case and giving it back to TWC?

[fltireguy]

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@Anonymous wrote:
So it means they're permanently giving up all power on the case and giving it back to TWC?

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It would appear that way. However, I wouldnt be surprised if TWC sells the debt to a JDB or assigns it to another CA...

[Anonymous]

Then I'll do the same thing I did here. I want a full explanation of how it jumped 230% when usuary laws (max interest allowed by law on debts that are non-bank owned) in my state max it at 10%. I tried calling TWC but got routed to India and they couldn't locate the account so I guess we'll see.

[Aduke1122]

Did you have any equipment that wasn't returned or anything like that ?

[Aduke1122]

I don't understand how it increased that much either . It's crazy .

[Anonymous]

When did the account become past-due?   Presumably, many years ago?  That could partly explain the interest.  It may not be the CA that added all that, but TWC did over a few years. Still crazy high, regardless. My hunch is much of that so-called interest also includes equipment fees, late fees, etc.

If the debt is many years old, it's likely easier to just leave it be and age off your credit reports. Also, there's a decent possibility TWC won't send it to another CA. If they do, just dispute it again to get it off for a few months, and repeat as needed until is excluded from your reports.

[Aduke1122]

It's a good chance when they see the complaint you filed that they will just not report it again in fear of another complaint being filed . Esp if they can't explain all these fees and such .