Yesterday, I emailed the CEO, customer service, and several customer service managers (thanks LinkedIn!) of a CA that is showing a 5 year old, PAID collection for a utility bill. I recieved a follow up call in the afternoon from one of the customer service managers. Immediately returned his call but got a voicemail. I plan on trying to call back again this morning and if I get a voicemail again, follow up with another email. Plus I have letters to mail.
So when you send second, third, fourth, etc.. good will letters and emails, do you send the exact same one over and over, do you change it up a bit or do you completely rewrite it?
