It would appear that old myfico cookies can interfere with a recent shopping cart redesign. Once I cleared these cookies, I could get a score report with reason codes. I used http://www.myfico.com/12 (which, once you are done, requires myfico cookies to be removed to return to normal reports). https://www.myfico.com/Store/Recommends.aspx?Product=3001+13001&Check=False for a EQ TU combo (cookie removal not needed as normal is preserved) looks like it would work too, although I didn't actually pull any report (SW 30% off and reason codes probably don't go together though).