Hi all,
It happened to me several times already and am wondering what's going on. I open the app on my iPhone (or go to myfico.com on my computer for all that matters) and find out I have a new alert. A few hours later, my phone displays a push notification telling me I have a new alert. It's referring to the same alert I read about two hours ahead. Then, as if that was not late enough, I get an email the next day informing me about the very same alert! While most emails come within what seems like 6 hours, I've had at least three being one day late. This has obviously nothing to do with credit bureaus not reporting in time or any such thing. This is an internal issue of myfico.com where push notifications and emails are delayed even though the information is available online. With this being a *paid* identity monitoring service, I expect to know as soon as possible and having an email sent a day later is not "as soon as possible". Fraud waits for no one.
On top of that - and this possibly being very well related - I get a hard inquiry on my report AUG 04. CreditSesame (a free service!) alerts me about 4 minutes later (wow!). CreditTracker by CapitalOne follows up with an email about two hours later. AUG 05 in the morning, about 6am, I find myfico.com having one notification from myfico from Experian. Followed later by an email at 10:36am (lucky case!):
from: myFICO Member Services <custservice@myfico.com>
to: <my email address goes here>
date: Wed, Aug 5, 2015 at 10:36 AM
subject: Alert - A new inquiry was added to your Experian credit report
I think it was about 9am when I logged in again and found an Equifax alert sitting there. An email followed at 1:02pm. That's 4 hours late, assuming 9am as original alert time, which is when I found it accidentally.
from: myFICO Member Services <custservice@myfico.com>
to: <my email address goes here>
date: Wed, Aug 5, 2015 at 1:02 PM
subject: Alert - A new inquiry was added to your Equifax credit report
It is now AUG 07 and I am yet to have an alert from TransUnion on myfico.com. Note that both creditsesame and capitalone use TransUnion.
What gives?
Thank you,
Adrian
