FICO 3-Bureau Credit Monitoring Issues and Troubleshooting

[heyarrnold]

So Experian finally worked for me! I've been letting accounts report big balances and paying them off to see what would happen. My scores have dipped, but they are regaining momentum lol. 

[JLK93]

I have had this product since the 22nd and it has been very disappointing. I have not received any alerts from Experian inspite of several balance changes. Two of my cards have had a change in account number and I only got an alert from Equifax. Most of my balance changes have been 0 to $1 or $1 to 0. This has always triggered an alert from Equifax.

I am wondering if there is a minimum dollar amount of balance change necessary to trigger an alert from Experian.

The Q and A suggests that a 5% balance change should trigger an Experian alert. It would seem like going from $1 to $0 would be a 100% balance change.

Is it 5% of the balance or 5% of the credit limit?

There must be some reason I can't get an alert from Experian.

Contacting Customer Support has been less than useless.

[EW800]

It is really a shame that Customer Support is anything but supportive. I've been a paying subscriber since the summer of 2008 and have never seen it this bad. I feel like we are pretty much getting the finger now when contacting support.

[heyarrnold]

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@oilcan12 wrote:

I have had this product since the 22nd and it has been very disappointing. I have not received any alerts from Experian inspite of several balance changes. Two of my cards have had a change in account number and I only got an alert from Equifax. Most of my balance changes have been 0 to $1 or $1 to 0. This has always triggered an alert from Equifax.

I am wondering if there is a minimum dollar amount of balance change necessary to trigger an alert from Experian.

The Q and A suggests that a 5% balance change should trigger an Experian alert. It would seem like going from $1 to $0 would be a 100% balance change.

Is it 5% of the balance or 5% of the credit limit?

There must be some reason I can't get an alert from Experian.

Contacting Customer Support has been less than useless.

---

5% of the credit limit or balance should work. My Amex reported a 1k decrease. However, that was not 5% of my limit. Therefore no alert was generated. 

By allowing a $1 balance change, that means that your credit limit must be $20 to generate an alert. 

[elim]

So CK updates weekly (on mondays). they had i nice jump in my FAKO score because my TU reported new limits and low balances, etc.

I got the canned response from myFICO the same day and NO TU update...

Thank you for contacting myFICO Customer Care. We are only able to update report information as the credit bureaus generate the information to myFICO. Once they send the updates to myFICO, we will generate an alert to you of the change. Please allow more time for the credit bureaus to send the information.

We appreciate your patience on this matter, as we are aware it may raise concern.

Regards,
myFICO Customer Support
www.myFICO.com

So Credit Karma gets their data from TU before myFICO? **bleep**?

I'm giving it to Oct 1st and requesting refund if it's not going to report ALL changes in reports/scores from ALL 3 major CRA's

i have developed software and web apps for years, this is one crappy roll out gentlemen. email me when it's a usable product and i'll gladly pay up.

I have some APP's planned and need quick updates. and yes... "i still love ficoforums.myFico.com" <smooooooooooch>

i really need a breathalyzer on my lappy, sorry so harsh.

[Anonymous]

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@elim wrote:

So CK updates weekly (on mondays). they had i nice jump in my FAKO score because my TU reported new limits and low balances, etc.

I got the canned response from myFICO the same day and NO TU update...

Thank you for contacting myFICO Customer Care. We are only able to update report information as the credit bureaus generate the information to myFICO. Once they send the updates to myFICO, we will generate an alert to you of the change. Please allow more time for the credit bureaus to send the information.

We appreciate your patience on this matter, as we are aware it may raise concern.

Regards,
myFICO Customer Support
www.myFICO.com

So Credit Karma gets their data from TU before myFICO? **bleep**?

I'm giving it to Oct 1st and requesting refund if it's not going to report ALL changes in reports/scores from ALL 3 major CRA's

i have developed software and web apps for years, this is one crappy roll out gentlemen. email me when it's a usable product and i'll gladly pay up.

I have some APP's planned and need quick updates. and yes... "i still love ficoforums.myFico.com" <smooooooooooch>

i really need a breathalyzer on my lappy, sorry so harsh.

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The real problem is that customer support is not technical support.  The customer service reps and their managers don't know what they're talking about.  And you can't get patched over to tech support via telephone.  So your only option is to hope they send an intelligent message to tech support or demand a refund.  You can demand a refund and get one.  One manager did offer a refund to me but I am waiting to see how long it takes for them to get the score updates working properly.  Should prove useful should there be a class action.

[BootStraps]

And I am STILL only recieving updates on EX, which I was already getting for half of the price I am paying now.

[JLK93]

Even with the limitations, I would be satisfied if the product actually functioned as it is supposed to. After almost 3 weeks I still haven't received an alert on Experian. There have been multiple changes to my Experian report.

One of the Administrators asked us to file a report so they could troubleshoot the issues. Twice, I have filed an online complaint about the product not working. The first time I got a copy and paste answer. The second time they did not respond at all.

The first step is admitting there is a problem.

The first step is admitting there is a problem.

The first step is admitting there is a problem.

[cashnocredit]

Well, like all too many new products, it's buggy.

Both my Citi and Amex reported earlier in the week and show up on another service in all three CRAs

Only EQ has issued an alert for an Amex balnce change from 6k to 2k.  FICO is up 5 points. Nothing on EX. Being buggy, the Amex alert noted a balance change of exactly $0 under the alert reason while in the details section it states, the balance changed from 6k to 2k.

This also makes the 4th month that a change in my Amex charge card balance has altered my FICO score, contrary to widespread beliefs that charge card balances don't affect modern FICO scores.

I imagine the programmers are burning the midnight oil.

[JLK93]

The problem might not be with the software for the 3B monitoring product.

There might be some sort of a disconnect with myfico transferring the registration information to TU and EX.

We sign up for the product with myfico.

If they don't transfer that information to EX and TU, there will be no alerts.

Exactly the situation some of us are experiencing.

However, myfico seems to have absolutely no interest in determining the cause of the problem.

This makes a solution impossible.

Worst customer service I have ever heard of.