So I got an email back from the support team. They said they cannot assist me via email and they want me to call them. They were really quick with their response and basically said they need more information. I was very detailed in my email but it's comforting that they're willing to work out the issue.
Ill call them tomorrow and update with what I find out. Personally, I think they're getting hammered and are delegating to a special team or group to resolve these issues.
Ill call them tomorrow and update with what I find out. Personally, I think they're getting hammered and are delegating to a special team or group to resolve these issues.
@Sneakytiki wrote:
So I got an email back from the support team. They said they cannot assist me via email and they want me to call them. They were really quick with their response and basically said they need more information. I was very detailed in my email but it's comforting that they're willing to work out the issue.
Ill call them tomorrow and update with what I find out. Personally, I think they're getting hammered and are delegating to a special team or group to resolve these issues.
I submitted a support ticket this morning and I haven't heard anything. Hope they start looking at this as a whole not just as a case by case 
What stinks is the only people who seem to get the updates are the ones who go through support. Personally I believe it should work up front but each user may have unique issues with the CRA requirements that may need to be addressed on an individual basis until they have enough data to fully move forward.
I'm still hopeful lol, they have until the end of the month for me.
Soooooo, I just called the support line. The rep was nice but basically said there was nothing they could do since it takes time for each bureau to update. This was after he put me on hold when I told him EQ was the only service updating. They must have some process to go through and explain how its supposed to work or an excuse...I don't really know. I explained to him that I use USAA daily report pulls and multiple other monitoring services that show that my reports are being updated. I also said that I was trying to switch to their service as my monthly service and get rid of the other ones that I have. He said the only thing that they could do was to push my issue up to tech support so they created a ticket or whatever for that and they will be calling back in 24-72 hours.
Hopefully its resolved eventually or I will have to submit a complaint through USAA and the credit card I put this service on to recall the charge. If thats even possible. I've saved all the advertisements, emails and support pages reflecting how they say the product will work. Worst case is that I guess I'll have to use the BBB. Hopefully they resolve the issues by the end of the month so I don't have to go through all that garbage. It just stinks, I was really looking forward to this product.
Lol I'm still hopeful for when they call me back.
@Anonymous wrote:
when i log in my dashboard shows that my scores are based on data from 8/28/14 which is when i signed up. if it monitors it daily shouldn't the date change? i know i have had several payments report since then that would qualify to have an alert sent according to my settings but i havent recieved any as of yet. it may in fact be working as it should but was just wondering.
3-Bureau monitoring product monitors for changes to your credit file. Scores on the dashboard do not update unless you either have a credit alert resulting from the monitoring feature that also contains an update to your score (not all credit alerts will create a change in score - the score may in fact, stay the same) or a new credit report is purchased/pulled. The score associated with the "based on data from" reflects either the latest credit alert which also contained an updated FICO score, an Equifax score alert (only Equifax allows for some additional settings) or a new report pull. 