Feedback wanted: myFICO site design improvements

[Anonymous]

---

@Anonymous wrote:

Hey UpUpUp,

I just want to make sure I understand. So when you cancelled the service (SW, FQM, whichever it may be) it didn't bother you that you lost access to the pieces specific to the service, but it was just the reports and scores (which it's very likely were old and you'd already paid for) going away also that made it tough.

Thanks!

Paul

---

Yes, the scores/reports that I had purchased seperately while I also had been a member of the servies were taken away the moment I cancelled the service.  Some were old, some were not at all..regardless, it had history there that I needed and since I had not printed them out (because the dates on the side told me they'd still be available until x/x/09, etc.) I lost everything I needed.

[Anonymous]

There seems to be such a secret about what scores are needed for which credit cards. Why can't the credit card offers through your site reflect what scores would be needed to qualify to keep people from racking up inquiries (hurting their scores). I now qualify more than likely (based on My Fico Score) for some good offers, but possibly not all since I don't know which credit reporting agency they will pull from. If I choose the wrong card, I could actually end up hurting my score and thus delaying the process of improving my credit.

[Anonymous]

Add more features to the simulator. For instance, what does it do to my score if i close some of my revolving credit card accounts which currently have "0" balances. I cannot simulate that.

Message Edited by txhorsmn on 01-20-2009 03:34 PM

[Anonymous]

As a software engineer I understand that this is more of a bizdev block than a technical block but --

The biggest boost to myFICO would be to offer a 'scorewatch ultra super plus' or something that would offer daily pulls of your 3 credit reports and your FICO score.

Overall I think your site is already great for the average consumer looking to help and monitor their credit.

Couple things you could do that would set your site apart from others (from a Consumerist standpoint)

- Let people cancel on the website.  You can still pull your 'we'll give you some discount for some period of time' thing, just do it via the website.  I think that this will give the consumer more confidence about ever potentially returning -- you don't want someone's last memory of myFICO to be calling to cancel when the center is not open, getting hassled by someone.  Be different from every other credit monitoring site out there and empower the consumer to make their own decisions when they want to make them.

- Streamline the reports for your most active users.  Give an optional 'expert' view of the fico score, what's hurting / helping, what fico high achievers do, and full account history in an extremely simple minimally-graphical single page.  The current printable view is not what I have in mind.

Look -- myFICO has developed a very good brand reputation.  It's by far the most highly reccommended credit site out there, and the users love spending time on your site helping other people improve their credit and understanding of the credit process. 

I don't think any of your users Want to use CreditCheck Total, TrueCredit, CreditSecure, etc to get their credit reports.. they're just forced to right now because myFICO doesn't offer a comparable service.  I think your community wants to do everything at myFICO, and they are willing to pay a premium for it.  That's what brand is.  It's now just up to you to actually offer the service and make it the best experience possible.

Message Edited by Clifff on 01-21-2009 10:48 AM

[Anonymous]

Thanks woopah,

That's a good suggestion, I will add that to the list for consideration.

The short answer is it's a little tricky (though certainly possible) because the web servers for the site itself are different than the web servers for the forums, so we need to pass the fact you're logged in back-and-forth for the my purchases link to show up on the forums.

Paul

[Anonymous]

That is a good suggetion, it is a pain to have to relog in to post in the forums. Also I just bought the complete package, for all thee bureas, with auto annual renew. I thought this meant I could pull my current credit score anytime during the year from any bureau. If that is not the case then I am going to be one of those customers mentioned who leaves with a bad taste in his mouth.

[ny7007]

Somebody said that they only want to see the scores.  I like seeing the whole report online after I've purchased it for a whole year, even though the score changes. 

I'd like to see the format of the way the account page is presented, such that the accounts with the most recent and frequent activity is shown first in a "top" section and a delineation line followed by reporting of accounts that have been paid off or closed listed on the bottom half of the page.  I don't know if that's a website presentation issue, or if the formatting of the order of the credit products comes from the credit bureaus that way.  Another thing is that when there is a credit line availabilty at the time of the printing, I'd like to see the dollar amount of each credit product's credit line.  After the delineation of "active" vs. "inactive/closed" accounts, I'd like to have the credit types "grouped by type"; i.e. mortgage, car loan, college loans grouped together; lines of credit like home equity or overdraft grouped together; then credit cards or other revolving types of credit grouped together.  Surely, the credit bureaus don't weigh each type of credit product equally. 

I'd like to know how I compare on how many credit products I have per grouping as compared to the average American.  I have 43 to 50 "accounts" according to the three reporting agencies, but 3 to 5 are active.  Since each credit product grouping must weigh differently (a mortgage vs. a store credit card), how do I compare per grouping vs. the average consumer?  Can you list that on your reports?  I know that on the snapshot page, that it says that the best consumers use only 1% to 9% utilization, but I can't see that on the one page printout of the accounts.  I'd still have to resort to pulling out my latest statement for each card and a calculator.  Just a thought. 

I know you don't accept advertisements for non-FICO products, but it's difficult pulling information about what the best type of credit card is for a college student, for example.  I'll have to click on over to Bankrate.com to see what they have to say about that.  Would it be unethical for you to have a comparison of credit cards, like a Consumer Reports profile of the latest credit cards and their associated fees or necessary credit scores to get those cards? 

Not to open another can of worms, but in your Credit Education section, I'd like to see the latest marketing ploys to watch out for from credit vendors in terms of fees or interest rate hikes or shortening the days of the months, or whatever the latest ploy is to stick it to consumers so that they can find themselves late or paying unusual fees.

Thanks.

[Anonymous]

There needs to be something to click on when you get your report & it will say your most recent missed payment was 3 years & 2 months ago to take you to what it is referring to. They are sometimes hard to find when you have many accounts. If you are trying to keep up with the different info that the Credit agencies are reporting it makes it difficult if you cant just click on what your oldest is or most recent late etc. Also it would be nice if we could have alerts on account bdays. Such as your capital one has reached five years or when other milestones like it has been 4 years since your most recent late etc. Also I agree with whoever it was that said about reports dissapearing. Recently my debit card was lost & I cancelled it. I had never thought about it being what I used to sign up for my scorewatch & my transunion quartley. Well before I knew it all my info was gone. I signed back up with my new card & expected my info to be there, but all my transunion was gone.  It is helpful to be able to go back to past reports to see what is reporting differently etc. If you are monitering 3 reports it can sometimes be a lot to print all 24 pages on all reports everytime there is a little change. Mostly though its I cant see how far I have came with that score now.  Thanks.  P.S.  I love fico forums . Ive learned so much. My equifax has risen from 632 to 786 since 9-07.

[Anonymous]

I also support the idea of having our credit scores and other information saved on our profiles and to have some comparison charts/statistics with the next products purchases.

For example, when I purchased the full report, I saw where I am doing good and where I need an improvement. However, this information is not available on my profile now. It will be nice when I purchase a new full report to see the report itself, BUT also to see a comparison with my previous one.

[demi]

It would be helpful to have access to previous reports.  If storage is an issue, perhaps you could store the last 3 or 4 runs, not necessarily a year or whatever.  At a minimum, I would be really nice to see the scores.

I don't have the problem someone else stated about going from forum to the rest of the site and having to log back in, once I am logged in, I am logged in.  Where I do have a problem is logging in and posting on the forum when I have accessed it from my email.

Would also like to see some discount for purchasing all three reports or even pay a higher monthly fee to be able to get all three say 4 times a year...of course, that might already be offerred, should have checked before I posted.

Generally I love the site...think its great.  I have learned so much from this site.

Message Edited by demi on 01-27-2009 01:38 PM