Score Watch changes

[iamrayl]

Incorrect statement that there's no substitute product. Equifax Score Watch gives you access to your FICO equifax score and in my opinion works better and the alerts work better than myfico sw. I subscribe to both but I'm going to cancel the myfico SW. It is absolutely useless.

[Anonymous]

Y'all should go up to the "sticky" posts and read the "Score Watch Guide." Scorewatch is going to work the same as always, except one feature is going to be turned off.

ScoreWatch will still notify you if your report changes. It will still notify you if you pass a "target score" point, which you can set.

And, as someone already pointed out, if you set the "target score" to be the same as your current score, you will be notified if it changes at all.

So as far as I can tell, there really hasn't been any change. Except that after a score change, I'll have to change my target score.

[Anonymous]

To me that is a hassle. How many people are going to remember to change their target every time - or how many are willing to bother? I'm not, so I voted with my wallet.

I think that they were probably sick of the endless stream of questions they must receive regarding notification delays and figured that if they just get rid of the feature it will:

1) cut down the CS burden

2) result in less data processing time, since overall less updates will be going out to customers

I personally didn't mind the delay in receiving notices, as long as it showed up within a few days I knew where I stood. I give a big thumbs-down to this "enhancement."

[Anonymous]

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gary4872 wrote:

To me that is a hassle. How many people are going to remember to change their target every time - or how many are willing to bother? I'm not, so I voted with my wallet.

I think that they were probably sick of the endless stream of questions they must receive regarding notification delays and figured that if they just get rid of the feature it will:

1) cut down the CS burden

2) result in less data processing time, since overall less updates will be going out to customers

I personally didn't mind the delay in receiving notices, as long as it showed up within a few days I knew where I stood. I give a big thumbs-down to this "enhancement."

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I totally agree and wish I were paying month by month so I could cancel too, but unfortunately they already have me hosed for the entire year. I'm suprised (not really) some admins are not posting here to clarify the situation and explain how fewer services for the same amount of money is actually an improvement for our benefit.

In addition to the fact that changing your target score every time is a pain in the neck, that method also would fail to alert you of any dip in your score... which would be the greatest cause for concern and the most useful situation to receive an alert. Totally useless product now, I'm so annoyed.

[MidnightVoice]

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paxson93 wrote:

 I'm suprised (not really) some admins are not posting here to clarify the situation and explain how fewer services for the same amount of money is actually an improvement for our benefit

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cheddar wrote:

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MidnightVoice wrote:

Two problems:

1, one has to remember to change the score whenever the score changes

2, this allows only a unidirectional alert - either up or down.  If set one way and the score goes the other, it will not work.

Hence, the product has lost functionality (theoretical functionality I guess I should say, as the score change alert has been erratic for months).

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1)  This is true.  Can't argue with that.  Although since you're most likely going to log in and look at the alert when you receive it, it shouldn't be that much of a hassle to change it right then and there.  That's how I've been handling mine, and I've never missed any alerts at all.

2)  It does not allow only a unidirectional alert.  If your score is, for example, 750, and you set your target score to 750, you will receive an alert if your score changes in either direction.

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[Anonymous]

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paxson93 wrote:

In addition to the fact that changing your target score every time is a pain in the neck, that method also would fail to alert you of any dip in your score... which would be the greatest cause for concern and the most useful situation to receive an alert. Totally useless product now, I'm so annoyed.

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See my post above:

"Set your target score to your current score, and you will be alerted whenever your score changes in either direction."

[Barry]

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paxson93 wrote:

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gary4872 wrote:

To me that is a hassle. How many people are going to remember to change their target every time - or how many are willing to bother? I'm not, so I voted with my wallet.

I think that they were probably sick of the endless stream of questions they must receive regarding notification delays and figured that if they just get rid of the feature it will:

1) cut down the CS burden

2) result in less data processing time, since overall less updates will be going out to customers

I personally didn't mind the delay in receiving notices, as long as it showed up within a few days I knew where I stood. I give a big thumbs-down to this "enhancement."

---

I totally agree and wish I were paying month by month so I could cancel too, but unfortunately they already have me hosed for the entire year. I'm suprised (not really) some admins are not posting here to clarify the situation and explain how fewer services for the same amount of money is actually an improvement for our benefit.

In addition to the fact that changing your target score every time is a pain in the neck, that method also would fail to alert you of any dip in your score... which would be the greatest cause for concern and the most useful situation to receive an alert. Totally useless product now, I'm so annoyed.

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Sorry for the annoyance, paxson93.  Score Watch users not happy with this change can contact customer service and they will cancel your account and give you a refund.

Let me clarify that although you're getting one less alert setting, the upcoming changes will enable the other score alert and credit alert settings to function more reliably by better synchronizing the myFICO and Equifax systems that have to work together in this monitoring process.

Score Watch has been found to work well for most users most of the time and the vast majority of SW users have been happy with it.  As with other such services from various providers, we admit it hasn't always worked perfectly 100% of the time and we are working to make it better.

Barry

Message Edited by Barry on 07-08-2008 11:37 AM

[Anonymous]

I just cancelled too. This product is worthless to me without this feature.

[Anonymous]

Barry,

How much of a refund are we entitled to? Is it pro-rated? I just purchased mine again. Can we quote you that we're entitled to a refund?

I'm going to cancel both my husband's and my score watch accounts. The score change alerts are the SOLE reason we bought this product. Why is it my responsibility to create a work-around to be able to use the product in the manner MOST would have purchased this product for. Sure the other alerts are handy but they mean nothing compared to where your score stands. Some may be duped by this change and the obfuscation embedded in the email, but we all know what makes this product worthwhile.

Now, if My Fico would like to tell us that they plan to re-implement the score alert in the future but with enhanced features, that's one thing. But that was NOT stated in the email, therefore any reasonably informed consumer can assume future changes will not include this feature.

Very disappointed in this, but more so in the purposely vague email. Seemed rather insulting to most of us in this thread.

Thank you Barry for getting involved in the thread.

Message Edited by JujusBeans on 07-08-2008 03:14 PM

[Anonymous]

I agree with the user post above. I'm on the fence on canceling my account right now, and will notify / clarify what has been said in this thread to all 12 friends that signed up because of me. 

I think that myfico went the wrong way with this. How can you cut functionality on an IT product?

I think myfico should have held this up until they had an "new & improved" way of doing what they wanted to do. DEFINITELY NOT "WE'RE CUTTING SCORE ALERTS ON JULY 13TH"... ?

But CUTTING Score Alerts the way you did, and the CRYPTIC email you sent all your users......

"YOU'VE OPENED THE CANCELLATION FLOODGATES" .....  

don't you guys have a marketing department to help you w/ these things? if you don't, PM me, I can help you...

Best,

- S