Unable to purchase "ScoreWatch" - Error 307

[Anonymous]

Hello - For going on a month now, I've been unable to purchase ScoreWatch.  I keep getting various messages, the consistent one lately telling me:

For your protection, your account has been blocked from ordering an Equifax product. To remove this block, or for any additional information, please click Contact Us nd type "Error 307" in your E-mail.

I contacted MyFico via telephone two weeks ago, and the representative was unable to determine why I could not order an Equifax product.  I called Equifax and they said there is nothing frozen or blocked on my account.

The MyFico rep said he would escalate the issue and that I would hear back.  I think that was 3 weeks ago.

I really want to order ScoreWatch!  All of the other FICO monitoring tools seem to be bogus.  Please help!  What is going on?

[Anonymous]

Hi slagblapper,

This type of error means that either you reported a possible fraud on your credit file or an agent from Equifax or myFICO manually locked your account. In either case, you won't be able to purchase any reports from Equifax until this lock is removed.

If you contacted Equifax and they see no lock on your file, then a myFICO agent should be able unlock your file upon manual authentication - proving you are who you say you are.

Please try myFICO customer support again and explain to them that Equifax has not locked your file. They should be able to unlock your file. Sorry for the inconvenience.