myFICO unable to activate my account

[lulumomma]

I had a myFICO account early last year and decided to cancel. I've been trying unsuccessfully to start my subscritiopn again. Each time, it looks as though everything is good then a few days later I get an email saying it has been cancelled and a refund is issued. The reason given is unable to activate. Then a second refund email says unable to deliver product. Has anyone else experienced this? I've called CS and was basically told they don't know why, twice. 

[Elizabeth_FICO]

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@lulumomma wrote:

I had a myFICO account early last year and decided to cancel. I've been trying unsuccessfully to start my subscritiopn again. Each time, it looks as though everything is good then a few days later I get an email saying it has been cancelled and a refund is issued. The reason given is unable to activate. Then a second refund email says unable to deliver product. Has anyone else experienced this? I've called CS and was basically told they don't know why, twice. 

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Thanks for flagging this. We are investigating. 

[Elizabeth_FICO]

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@Elizabeth_FICO wrote:

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@lulumomma wrote:

I had a myFICO account early last year and decided to cancel. I've been trying unsuccessfully to start my subscritiopn again. Each time, it looks as though everything is good then a few days later I get an email saying it has been cancelled and a refund is issued. The reason given is unable to activate. Then a second refund email says unable to deliver product. Has anyone else experienced this? I've called CS and was basically told they don't know why, twice. 

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Thanks for flagging this. We are investigating. 

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@lulumomma can you please send me a DM with your email address you used to sign up for an account?