myfico.com executing unauthorized charges.....AGAIN!

[Anonymous]

I recently responded to a banner on the myfico.com website:

" Save on your next Score Power

Special discounted price: $10.95

Includes a complete and up-to-date Equifax credit report™ and FICO® score simulator. You can purchase any number of additional Score Power reports for just $10.95 each as long as you’re subscribed to Score Watch.

I'm really upset to find that I was overcharged by $10.00.

And if that's not enough, I received an email from myfico congragulating me on my decision to pay $89.95 for something I didn't request nor have I been asked to AUTHORIZE a charge for this amount.  I've spent nearly an hour trying to get through by phone this morning.  4 times I called and waited on hold approx 15 min and all 4 times, while I'm waiting, the call disconnects me. 

THIS IS A SHAM AND I WANT MY MONEY BACK NOW!

[Anonymous]

Ramblin rose.  Looks like you were charged for an annual subscription.  I hate to hear you have been on hold ofr so long but usually the myFICO team is wonderful about correcting such things.  I shoudl know I ordered the annual and changed my mind.  took about a mintue for the charges to be refunded to me.

[Anonymous]

Hi ramblinrose888,

First, we're experiencing very high call volumes, so I greatly apologize for the unusually long wait times to get to one of our phone agents.  We're doing what we can to get to all the calls and again, greatly apologize for your not getting through to an agent.

Second, I will look into your charges and get back to you via a personal message on what I discover.  We absolutely do not want to mischarge or misrepresent our charges, so be assured that we'll sort this out. 

We do appreciate your business.

Regards,

Jen