Credit Card Center Advertiser Disclosure

Valued Contributor
Posts: 2,791
Registered: ‎03-18-2007

Backdoor Numbers

[ Edited ]

(Kudos and thank you to forum member Sylviatob, who authored the original version of this fabulously helpful thread.)

A "backdoor number" is one that gets you past frontline CSR's directly to Credit Analysts / Credit Departments / Account Managers / Account Specialists (different lenders call 'em different things) -these people/departments have decision-making abilities greater than frontline CSR's, they are able to take and review requests for reconsideration of denied cc apps or CLI requests, APR reductions, etc. and implement their decisions.

Backdoor numbers and the people to whom they connect you can be useful in requesting a reduced APR if you feel your credit profile rates a lower one, or in requesting a review of a denied credit application or declined request for a credit limit increase, if you feel your credit profile deserves an approval, but they aren't magic wands - as with anything, your mileage may vary depending on your individual credit profile.

This thread relies on input and feedback from YOU! Smiley Happy If you try a number and find that it is no longer working, that it's a regular, frontline CSR number or other, non-backdoor number, PLEASE PM any moderator so that we can edit accordingly!

Thanks to everyone who has PM'd me about dead numbers, new numbers, numbers that turn out to be not true backdoor numbers, etc.!

This thread only works because the whole community helps keep it updated! Smiley Happy

- Scamp

Amalgamated Bank of Chicago - Aboc Platinum Rewards Card 800-365-6464 - option 5 to speak to a rep (who can't tell you whether its approved or denied but can tell you  if they've processed your app and a date something was mailed to you)- 


AmEx Collections Dept:  800-921-6490 (people on blacklist can call this number)
AmEx Oasis Program: 888-232-3261
AmEx: 800-567-1083 (App Status - Use with caution if attempting a denied app recon; have been advised by one member that they can only resubmit app with another hard pull)
AmEx: 800-230-1284 (Account Services - handles accounts with issues)
AmEx: 800-700-7619 (Reserves - handles closed and charged-off accounts)

Amex: 800-528-4800 (Rate reduction line) ~Themanwhocan
American Express Credit Bureau Unit: 800-874-2717. (Must have a current credit report before calling. They will ask for the account number from the credit report, which is different from your card number.)

Barclays: 888-232-0780 (Customer Care)

Barclays: 877-683-1400  (Security Dept)

Barclays: 866-205-5973 (credit analyst 24 hours) 

Barlcays: 866-408-4064 (credit analyst MAY have limited hours)

Barclays: 866-663-6532 (Portfolio Credit,  M-F 8 to 5 EST) - baller4life

Best Buy: 800-365-0292 (CSR)
Best Buy MasterCard and Citi Credit Card Executive Office 423-477-6858 -CreditAddict 07/2014

BofA:  800-421-2110 – Customer Satisfaction
BofA:  888-991-8222 – Customer Satisfaction

BofA:  877-721-9405 (App Status - Choose Option 3)

BofA:  866-811-4108 (Dedicated APR Reduction) ~B335is

BofA:  800-732-9194
BofA:  888-260-4696 (secured accts.)
BofA:  800-824-5895 (secured & partially secured accts.)
BofA:  800-881-4730 (Loan Dept.?)

BofA:  866-618-4585 (Sr Credit Analyst) ~corymcdd88

BofA:  800-601-3923 (business credit anaylst, "have been told they help with personal recon, as well") ~theeurotuner

BofA Credit Dept. Fax: 888-500-6270

BofA/ FIA: 800-655-1491 for 24 hr automated balance, app status, and payment information.  ~score_building

BofA Fraud Monitoring: (877) 833-5617

BofA E/O:  704-386-5687 -heyarnold 08/2014

Bank of America -- Rate Reduction Team (1.800.770.6459) or (800-421-2110) available 8 a.m. to 8 p.m. EST Monday through Thursday, 8 a.m. to 5 p.m. ET Friday, 8 a.m. to 12 p.m. ET Saturday, closed Sunday

BP/Amoco App Status: 800-365-6204

Cap1: 800-625-7866 (Account Specialist)
Cap1: 800-951-6951 (cust. relations)

Cap1: 800-903-9177 (Application Service Group department)
Cap1: 800-548-4593 (application status - automated only)

Cap1: 800-955-7070 (App Status) Select App for New then Option 2 to check App status - 
Cap1: 800-889-9939 or 800-625-7866.(Account Specialist)
Cap1: 877-513-9959 (Account Retention?)
Cap1: 800-258-9319 (Debt Recovery)
Cap1 Secured Platinum: 800-219-7931 (deposit taker, can speak to credit analyst)
Cap 1: 800-707-0489 (Senior Escalation Account Mgrs.)

Cap 1 EO E-mail Contact Info

Cap1: 800-955-1455 (EO) ~Creditaddict


GM Lending Dept  800-395-2120 - (Analyst) they cannot assist with other Cap 1 CCs -VeganMakePeace

Chase: 800-436-7927 (App status - automated)

Chase: 1-888-270-2127 (Analyst) ~Credit_hawk

Chase: 800-945-2000 (App status with option to speak to rep.) ~SGTtar
Chase: 888-270-2127 (App recon)
Chase: 888-622-7547 (Chase Executive Ofc. in IL)

Chase: 800-955-9900 (Product change status questions)
Chase: 888-688-6708 (Verification department)  ~credit to Express and PinkPanther3719 for the clarification

Chase  800-278-8830 (Verification/fraud deparment) ~LuckyFico

Chase: JP Morgan Priority Services  800-527-7415 8am-7pm-EST ~Btino858

Chase: 800-453-9719 (Business Analyst Recon) ~


Chevron/Texaco Biz Card App Status: 888-243-8358
Chevron Cust Service: 800-243-8766

Citi: 888-201-4523 (New App Approval Status)
Citi AA: 888-662-7759
Citi App Status: 800-645-7240, 800-288-4653, 800-750-7453
Citi: 800-763-9795 (App status?? They ask for your app #)
Citi Credit Bureau Dispute Fax: 866-713-5028
Citi EO for the Citi Cards division: 605-331-1698 (Open at 9AM CST) ~popamode72

Citi EO: 866-336-7285  ~maiden_girl

Citi EO#2 423-477-6858 ~newnew2015

Citi: CSR:  301-733-5501 (New App Status) ~eagle2013

Citi: 1-800-695-5171 (New App Status appears US Based w decision ability) - Bubka3


Comenity: 800-303-1368 (Recon) ~Happychap

Comenity: 614-729-3159 ~tussking

Comenity Account Protection:  1-866-668-5450 (Verification of identity) ~Ron1

Comenity Account Control: 1-800-888-1726 (Assistance if ID Verification has failed) - MRsolis 

Comenity Fraud Dept: 1-866-668-5446 ( lost/stolen card) open at 8:00AM EST ~Ron1


Commerce Bank Consumer Loan Underwriting Dept:   800-446-7766 - Jfriend33


Discover: 302-328-3300 (Exec Office) - 12njoy
Discover: 888-676-3695 (Recon)
Discover: 866-219-0214 (Retention Dept.)

Elan Financial Services: 800-685-7680

ExxonMobil Biz Card: 800-903-9966


Fifth Third Bank Phone: 1-800-457-0842 - Select 3 for a CSR (Credit Card Application Status) 


FNBO:  800-444-6220 (UW/Credit Reallocations) ~ gdale6 & navigatethis12


Home Depot Store Card: 423 467 6957 (App Status/Recon)
Home Depot MC (Commercial): 800-720-0649

Hooters: 801-545-6705, 800-850-4668

HSBC: 866-574-4421 (App Status)
HSBC: 866-551-0258 (Credit Analyst)

HSBC: 866-280-0118 (Executive Resolution Unit)

Juniper: 866-408-4064 (Credit Analyst)
Juniper/Barclays: 866-750-6031 (Corp. Offices)

Key Bank: 888-201-4523 (App status)
Key Bank MC: 800-288-4653
Keybank Credit Research Fax: 216-357-6404

Lowes: 800-445-6937 (App Status)
Lowes: 866-232-7443 (Biz Acct. Underwriting)
Lowes Fraud/Underwriting/Credit Dept.: 800-444-1408

Macy's: 800-627-2909 (Credit Dept. - new credit, inquiries on upgrade to Visa AmEx, credit reporting issues)
Macy's: 800-543-9617 (Recovery Services)

Macy's: 800-477-2167 ( Credit Account Specialist, reconsideration and limit increases)

Meijers MC: 801-517-5560


Merrick Bank - CC - 877-790-5648 ~newUser0


Nationwide Visa: 866-757-2720 (App. status)

Philips 66: 866-289-5630, 800-610-1961


PNC: 800-762-0974 (Credit Dept.)


Saks Fifth Avenue: 866-500-7257 (Application Status)   ~Ron1

Sallie Mae Visa: 877-564-7965 (Credit Dept.)

Sam's Club: 800-301-5546, 866-246-4282 (Underwriting)
Sam's Club/WalMart: 877-294-7541 (escalated help desk)

Sears: 800-599-9710 (Comm'l Accts.)
Sears: 866-533-1820 (Sears credit bureau dispute FAX number)

Shell Fleet Card: 800-223-3296 (App status)
Shell: 800-223-3296, 866-438-7435
Shell: 800-377-5150

Staples: 800-767-1291, 800-282-5316

Sunoco Corp. Card: 800-935-3387, 800-278-6626
Sunoco: 800-310-4773

Synchrony Bank: 1-800-480-0186 (new accounts ID Vertification:  Monday-Friday  8AM ET-Midnight 12 ET.) ~ Ron1

Corporate Accounts: 1-866-913-4275  ~Duke84


Synchrony: (except WalMart): 866-419-4096
Synchrony: 866-519-6441 (Credit Analyst/Credit Solutions)
Credit Solutions 877-379-8173

Synchrony: 937-534-6180 ( Fraud Dept/locked account)


Target:   866-225-7041 ( New accounts, i.e. 7 to 10 day message )


Target Biz Card: 800-440-5317

Tiffany: 800-770-0800


Toyota Financial Visa:  866-865-7757

US Bank: 800-947-1444, 800-685-7680 (Underwriting)
US Bank Corp. & Comm'l Cards: 800-344-5696 (may not be true backdoor number - someone please PM me if this is frontline CS. Thx! - Scamp)
US Bank: 800-308-3648 (Debt Recovery)

Valero: 877-882-5376

Wal-Mart: 800-480-0205 (personal accounts)
Wal-Mart: 800-301-5546 (commercial accounts only)
Wal-Mart Underwriting: 877-294-7548; 877-294-8770
WalMart/Sam's Club: 877-294-7541 (escalated help desk)

WaMu CSR: 800-356-0011, or 800-280-9441
WaMu: 888-687-2273 (Apps/New Accts)

Wells Fargo: 800-967-9521 (credit card underwriting) ~Brax

Wells Fargo: 866-412-5956 or 866-412-5957  (UW)  ~michael_us & Lyythine

Wells Fargo: 866-677-1128 (now Executive Office)  ~Brax

Wells Fargo Financial National Bank: 866-535-2725 (Executive Office) ~high-flyer

Wright Express: 888-743-3893


It's never too late to become the person you might have been. ~George Eliot

02/12/09 EX: 701 / 02/08/10 EQ: 719 / 02/08/10 TU: 723

Backdoor Numbers, Credit Scoring 101, Understanding Your FICO Score PDF
Valued Member
Posts: 32
Registered: ‎03-11-2008

Re: Backdoor Numbers

Sylvia I am LOVING YOU right now!!  Thank you so very much!!!  I was able to get my orchard bank and household bank combined bringing my cl to 2k on my household card which i have had the longest.  WHOOO HOOO!!
And I felt bold enough to call Cap 1 to do the same with the 1k cl card combined it wi/750 cli to a nice 1750 Cli.  I am in tears right now, i am so excited and grateful!!  I would have never thought to have called if I didnt have this information!!  Thank you is such a small phrase of how really appreciative I am!  Thanks again.  I am heading in the right direction for sure!!
Senior Contributor
Posts: 4,596
Registered: ‎09-14-2007

Re: Backdoor Numbers

[ Edited ]
[ I didn't do it! It wasn't me! (and if I did it, I promise not to do it again) LOLOL. ]

Why thank you for the kind words pretty! Smiley Happy I love hearing success stories. We all do. Super congrats for doing all those things too! The system.....she works!

Yes you ARE heading in the right direction. Keep up the good work! Smiley Happy

Edit to add: I can't take all or even a part of the credit. I just pass along to others what I have learned from others in this wonderful forum.

Hey! If you blame anyone, blame those people! Smiley Very Happy

Message Edited by Sylviatob on 04-07-2008 12:08 PM
"Never ever, ever be late. Never" (FUTR)
Valued Member
Posts: 56
Registered: ‎04-11-2008

Re: Backdoor Numbers

The Chase number above is a GREAT!!!!
I just called to have a recon after I got a flat decline online. I got the decline in the mail today and called the number above and after 5 minutes I had an approval and 3000CL.
Oh, I love this site!! Smiley Wink
You'll never know if you dont try!!
Problems cannot be solved at the same level of awareness that created them.
--Albert Einstein
Valued Member
Posts: 32
Registered: ‎03-11-2008

Re: Backdoor Numbers

This site rocks!!!  I got my recently approved Chase card w/ a limit of $400.  Called the back door number and got it approved to 2k Yahoooooooooo!!!!!!!!!!!!!  This site ROCKs!! I am so thrilled!!!! 
Established Member
Posts: 14
Registered: ‎03-23-2008

Re: Backdoor Numbers

[ Edited ]
OMG!!! You guys rock my world!!

I was declined with Chase Southwest Rewards Card 3 weeks ago and I attempted to recon 5 times and each time the answer was a big fat...NO!!! So today I decide to just try again and ..........VOILA'....Approved!!!! It is for a $500 credit limit just to help me build credit history but I was approved by a prime lender!!!!

THANK YOU!!!! I would never have the courage to keep trying unless without each and everyone of you and your information. Thank you so very much!!!

The number I used was 1-888-245-0625 Chase

Message Edited by Jaejae on 06-12-2008 04:02 PM
Oh to myfico friends....thank you...thank you....thank you!
Frequent Contributor
Posts: 474
Registered: ‎06-16-2008

Re: Backdoor Numbers

DH just called the backdoor number for Orchard Bank and got his CL increased from $600 to $800.  It was the most painless CC phone call he ever made. 
Thanks a bunch for those numbers.
DH's FICOS: July '08 TU-661 / EQ-593 / EX-656 --> April '09 TU-730 / EQ-705 / EX-685

MY FICOS: July '08 TU-735 / EQ-727 / EX-767 --> April '09 TU-789 / EQ-774 / EX-767
Established Member
Posts: 29
Registered: ‎06-01-2008

Re: Backdoor Numbers

Thanks guys for posting these numbers. I applied for the Chase Freedom online. Didn't get instant approval so the next day I called the backdoor number 1-888-245-0625 for a credit analyst. They originally were going to deny me for some derogatory information that I wasn't aware of but after pulling a 2nd report that was clean, they approved me with a credit line that matches my other cards. Now I'm just waiting for it in the mail. I've heard good things about this card, so I'm happy. Thanks again.
Valued Member
Posts: 48
Registered: ‎05-31-2007
0 Kudos

Re: Backdoor Numbers

I just called Orchard Bank, who denied me a CLI 2 weeks ago at the front door, however I just received a $400.00 increase at the back door.
Thank You Fico Forum Mates!!!
7/12/08: TU-602, Eq-597, Exp-581

07/24/08: TU-610, Eq-597, Exp-583

09/01/08: TU-610, Eq-614, Exp-600
Valued Member
Posts: 26
Registered: ‎04-26-2008

Re: Backdoor Numbers

Also just got off the phone with Chase, I've been trying for a CLI for the past 6 months.  One call to the backdoor number and presto... $8,000 CLI to bring my CL to $23K!  I was actually going for a 15K CLI to bring my CL to $30K but a 23K CL will work for now Smiley Very Happy
01/07/2009 - | TU=674 | EQ= 700 | EX=705 |
12/26/2008 - | TU=659 | EQ= 700 | EX=692 |
12/09/2008 - | TU=671 | EQ= 732 | EX=704 |
11/15/2008 - | TU=657 | EQ= 699 | EX=695 |

Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.

† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
‡ Credit cards for FICO Score ranges: The score ranges are guidelines based on internal myFICO analysis of actual applicant approvals, and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range. These ranges were not provided by any card issuer.

* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.