Another AMEX product change success story.

[Anonymous]

A while back I apped for both a Delta Skymiles and an AMEX Green Charge.  I have received the charge card, but not the Delta.  I signed up for online for my Green and looked at the banner above advertising the AMEX Blue Cash's features. 

I called their customer service.  Initially, and immediately, he said "we're sorry, we cannot process the change at this time."  I persisted, he put me on hold, and they will process the card change on 1/9/08. 

Exciting stuff, it really does work.

[Anonymous]

That is exactly what happened to me when I tried the product change.  Funny, I wonder if they are trying to not do as many changes?

[Anonymous]

That sounds right...  When he told me he couldn't do it, I didn't believe him.  It was so immediate, and he didn't seem to check anything.  I told him a friend of mine recently did the same thing, and he put me on hold and got it done.  He said "the system allowed me to process it."

[Anonymous]

Yep.  Dead on, they put me on hold and everthing.  Very strange.

[Anonymous]

I didn't want to say "well I read on a forum that you could do it and about 20 people have done it before".  Not sure, but I don't think they would have liked that.

[haulingthescoreup]

I'd say that we've worn them out.

[Anonymous]

copy that, there was a little confusion when I did it.  I thought it was a new csr, she wasn't too sure.  She check with a manager and everything worked out.  I got the same cards the delta, and the green charge.  I switched to Blue though not the Blue cash.  I use the green card a lot more than I thought I would, I love it.  I wish the rewards weren't a month behind.

[Anonymous]

I have yet to start spending on my cards....  I opted with the Blue Cash simply because it was on my account screen and had that 0% intro APR.  I cited that as my reason for change, so I believe I will get the 0% intro.  If not, back on the phone with AMEX.

Message Edited by esfour on 12-11-2007 11:44 AM