So I was on Capone online trying to do a balance transfer. No problems doing this online before.
Clicked the offer, then this pops up:
Before you continue, please choose a way to verify your identity.
Add a mobile number
We'll send a notification to your Capital One Mobile app.
Send me the notification.
and then:
Enter your mobile phone number
We'll have to check to make sure it's your number before we can use it.
We will check your number against your mobile provider
When I put in my cell number, I get this:
We hit a snag. Looks like we don't have the necessary contact info to complete a security step. Give us a call and we'll get you back on track.
1-866-381-0454
I've had the same cell number (my only number) for 15 years+. A few months ago I switched from Sprint to Google Fi. Google Fi doesn't have contracts, it's prepaid.
The only other info I could find online is a recent flyertalk thread about capital one verification code errors:
<mod edit> Sorry, we can't put direct links to that site here. --UB
I called the number and the CSR said this is a new thing that just started with Capone. They verify your phone bill is in your name (mine is). It doesn't work for group plans if you're under a family plan or whatever and it doesn't work for "prepaid" phone plans. And this is the ONLY way they can verify you online. Otherwise they have ways to verify me if I call them. So I basically have to call if I ever want to do a balance transfer.
Whether that is true, idk. But fyi
Am getting really angry with all this verification, once you verify its you to originally access online info that should be it. If it continues to go this way I will just cancel all online access and return to the old fashioned way (all by mail).
Yeah, I don't mind the verification...but if the verification process is broken then, maybe they should fix that lol! Seems a bit amateur to me.
