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Capital One Help

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atst2000
Frequent Contributor

Capital One Help

Howdy everyone,

 

So heres a quick run down of my situation with Capital One.  Years ago (2011) I filed a CH 13 BK

along with my now ex-wife.  It was just discharged in July of last year.  I have been itching

to get in with Capital One and finally got approved and got whopping $300 SL.

 

A week before I was approved for a $32k Car loan with Cap One.  I have paid on the card faithfully and in full

all the time.  Fast forward to last week and they gave me a auto CLI

Wanna guess how much it was?! Drumroll please!!!!! $500!!!  (I am being sarcastic if you havent noticed).

 

And of course they dont recon at all.  It's hillarious to me theyll give me the keys to a new car, but screw me over

for a card with them.  My scores are ok but not excellent. TU 660/EQ 647/EX 675.

 

What (if anything) can I do to actaully get some customer service from them?

Message 1 of 22
21 REPLIES 21
ls2016
Frequent Contributor

Re: Capital One Help

Be patient..give it some time! I know...easily said than done! Best wishes!
Current FICO 8s: Ex 768, Tu 741, Eq 741
Current FICO 9s: Ex 775, Tu ?? Eq 781
Total TLs: $120,000
8 (30-60 day) mortgage lates and 2 (30 day) auto lates remain from Jan., Feb. 2016
Current Mortgage Ex. Fico 2 787
Message 2 of 22
UncleB
Credit Mentor

Re: Capital One Help


@atst2000 wrote:

Howdy everyone,

 

So heres a quick run down of my situation with Capital One.  Years ago (2011) I filed a CH 13 BK

along with my now ex-wife.  It was just discharged in July of last year.  I have been itching

to get in with Capital One and finally got approved and got whopping $300 SL.

 

A week before I was approved for a $32k Car loan with Cap One.  I have paid on the card faithfully and in full

all the time.  Fast forward to last week and they gave me a auto CLI

Wanna guess how much it was?! Drumroll please!!!!! $500!!!  (I am being sarcastic if you havent noticed).

 

And of course they dont recon at all.  It's hillarious to me theyll give me the keys to a new car, but screw me over

for a card with them.  My scores are ok but not excellent. TU 660/EQ 647/EX 675.

 

What (if anything) can I do to actaully get some customer service from them?


First of all, congrats on the new car and the progress youve made!  Smiley Very Happy

 

Unfortunately, Capital One is well-known around here for being fairly rigid with their CLI process, so it's unlikely you'll be able to find anybody able/willing to override the computer decision.  You could always try the EO, but in general they won't be willing to act unless there's an exceptional reason (computer glitch, etc.).  They aren't known to go against the computer just because someone asks them to.

 

At some point you might consider looking beyond Capital One, but for now I can say (from personal experience) that the account will grow, abeit at a slower rate than you might like (they will give CLIs every six months). 

 

I started out with a card years ago also at $300; it was bought by Capital One when the credit line wasn't much higher than that and eventually it ended up at $4900.  This did take years, though, and most of my other cards now have a higher credit line even though they are newer.  I keep the card around because it's significantly older than my others, and it has a relatively low APR. 

 

At some point you also might consider getting a second card with Capital One, since they now allow card limits to be combined (once a card is six months old).  This is somewhat 'controversial' around here, though, since Capital One also does a 'triple pull' for new approvals, and many see this as being too much for a single new account.  In any case, since you have a fairly fresh BK discharge I probably wouldn't apply for anything else with them without a pre-qual offer with a set APR.

 

Others on here will likely soon chime in with other good options; hopefully this is somewhat helpful.  Good luck whatever you decide!  Smiley Happy

Message 3 of 22
Gollum
Established Contributor

Re: Capital One Help


@atst2000 wrote:

Howdy everyone,

 

So heres a quick run down of my situation with Capital One.  Years ago (2011) I filed a CH 13 BK

along with my now ex-wife.  It was just discharged in July of last year.  I have been itching

to get in with Capital One and finally got approved and got whopping $300 SL.

 

A week before I was approved for a $32k Car loan with Cap One.  I have paid on the card faithfully and in full

all the time.  Fast forward to last week and they gave me a auto CLI

Wanna guess how much it was?! Drumroll please!!!!! $500!!!  (I am being sarcastic if you havent noticed).

 

And of course they dont recon at all.  It's hillarious to me theyll give me the keys to a new car, but screw me over

for a card with them.  My scores are ok but not excellent. TU 660/EQ 647/EX 675.

 

What (if anything) can I do to actaully get some customer service from them?


A car loan is secured by the car.  If the borrower stops making payments, the car can be repossessed by the lender, then resold to someone else.

A credit card is unsecured (not secured by a car, for example) debt, so there is more risk to the lender.

Credit Scores: (FICO 8) 850 Experian August 2025, 842 TransUnion July 2025
Credit Cards (newest to oldest): NFCU Visa Platinum $25,000 | BECU Cash Back Visa $12,500 | American Express BCE $9000 | Simmons Bank Visa $7500 | Capital One Quicksilver Visa Platinum (PC/upgrade from No Hassle Miles Rewards Visa Platinum) $1800
Message 4 of 22
steelers1
Frequent Contributor

Re: Capital One Help

Apply for a new card and in 6 months combine them into one.

 

Sometimes their starter cards will stay starter cards. A new credit card should breathe new life into your Cap One's credit card woes.

 

Good Luck

Message 5 of 22
SouthJamaica
Mega Contributor

Re: Capital One Help


@ls2016 wrote:
Be patient..give it some time! I know...easily said than done! Best wishes!

+1


Total revolving limits 569520 (505320 reporting) FICO 8: EQ 689 TU 691 EX 682




Message 6 of 22
Anonymous
Not applicable

Re: Capital One Help

Agree with everyone else. I would like to add based on your starting credit limit, a $500 increase is awesome! They more than doubled your line. 

Message 7 of 22
Anonymous
Not applicable

Re: Capital One Help

Increase is still an increase. I would wait for your next increase and when that goes through apply for the regular Quicksilver. They might give it to you with the bonus, 0% intro etc. A powerful card good features in the hands of a rebuilder.
Message 8 of 22
atst2000
Frequent Contributor

Re: Capital One Help

Thank you

Message 9 of 22
DeeBee78
Valued Contributor

Re: Capital One Help

"It's hillarious to me theyll give me the keys to a new car, but screw me over for a card with them."

 

 

Edit: OP says he didn't burn Capital One, so I've removed my comment. 

Message 10 of 22
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