Just got an alert from my Experian credit monitoring and my limit on my HSBC platinum mastercard is repoting $32 versus the $3270 credit limit. dropped my fako score by 40 points..nice..thanks alot HSBC! Immediately disputed the item with Experian...Haven't checked the others yet, but have a feeling something is screwed at HSBC as this has always reported the limit. Its weird though , the limit and current payment due are the same.
They did the same to me. When you call they send you off to a call center in the Philippines where they have no idea what is going on. Finally got through to a US supervisor who told me it's a known error that they are trying to fix. Took an hour of calls to get this answer. Thanks for letting us know, and thanks for the terrible customer service and a really scary computer error that could have a negative effect on a lot of people's credit. HSBC really sucks.
