@Anonymous wrote:Long story short, I signed up for a membership to buy a product and knew exactly what I was getting myself into. Thankfully I paid the member fee on my AMEX Gold. Had to wait for the membership to become active before I could buy said product. Went back in 3 days later to purchase the product, and it was gone. Called the company and asked what happened, they said they didn't know, but it wasn't coming back. I told them that I wasn't interested in any other products and asked if they could please refund my $99 fee. The guy said he wasn't sure and transferred me around, and I finally got hung up on. Continued calling daily multiple times per day, with no one answering the phone. I get angry and said forget it. That was back in January. I was looking through old statements today and saw the fee. Decided to call AMEX, and told them the story, the rep said "Oh, I'm so sorry. I have refunded the fee to your card. Thank you for being a valued AMEX customer!"
This experience just justifies my love for AMEX even more. The customer service has, and always will be the best in the business IMO. Even though I'm fairly young (and dumb) and new to credit, I will carry an American Express card until the day that I die. So glad that my parents helped me through the door by adding me to their account when I was 16.
Congrats on getting the refund.
I have difficulty with the concept of closing my PRG simply because it is one of the most recognizable cards on the market. AMEX Customer Service doesn’t hurt either.
I could care less about a lender. The more allure they have, the less heart they have. It's OK, they are here to make profit and cut risk as they see fit.
While you had a justifiable reason, chargebacks months down the line are another reason, not talked about, as to why amex isn't as widely accepted as it should be. While working at Best Buy we would have to go to court to get our payments for product and installation labor because amex would constantly side with their client and chargeback without proof. People would get a $10k refund because they claimed their job was never completed, despite having installers there for days doing all the work, and the clients would request the chargeback for something as petty as not getting a callback within hours because they couldnt remember how to turn on their $8000 tv (not exagerating, it happened all the time) While Best Buy can afford to be in court and eat the loss if they have to, many places can not.
My experience as an amex client was always good except one time. I had lost my gold card and requested a new one. They overnighted it, but I never received it. I called them up and let them know. They apologized profusely and overnighted another card. Again, I didn't recieve it. I called them back and the person told me that I had tried to get gas with it without activating it. I told her it obviously wasn't me if I was calling to let them know I didn't receive it. She asked who else would try to use it and was basically making it sound like I was trying to scam them. I asked her why the hell would I try to use my own card without activating it. She got all huffy and overnighted it again. The next day, my neighbor came over with the envelope and said it was delivered to them by mistake. Amex had been sending it to the wrong address. Both amex and my neighbors lost a little respect from me that day.
