I tried and tried to get my lates removed off my Capital One Card, via GW letter, emails and phone calls. Well only got disapponted when they took my GW letter as a form of a dispute and it showed up as such! my score took a nosedive! I didnt give up so I called and talk to an EO that wasn't trying to even acknowledge any form of GW, they claim they don't do GW's and that if I hear people saying that they do then they are lieing. Stating that they can't remove accurate information from my report, no matter what the circumstances are. I tried numerous of times with EO'S Email address I was given and Nothing. So I took a break for about 6months and I just refused to stop trying, so last week I got a tip of a different EO number to call and I did. Spoke with a nice Lady and I explained my rollercoaster experience with trying to get the Lates remove, and the reason how I incurred Late payents to start with. Pointed out that I am not disputing them that indeed I was late and so fourth. I been a customer for 8 years with them, and I have proven my creditworthiness and by having them lates stay on my report its hurting me in pursuing purchasing a home and continue to excell in the credit world; especially with Capital One. She told me that she would handle my case personally and she would call me next week on updating where she's at with working on getting my lates removed, if she could at all. Got the phone call today from the same EO an she told me that all 3 CB'S will reove the lates! Also last week I complained about my 8year card limit (1,400 QS1) told her I was unhappy with the limit and that my 6month old card with them the score is doubled that. Its a shame and embarrassment to have the toy limit especially its been 8years.Thats been reviewed too, so far haven't heard anything on the CLI, but I thought I share this long winded but true story of mine. Maybe it'll help someone on here!
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