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They are correct. Reporting guidelines estblished by the CRAs and agreed to by the reporting CAs clearly state that collections are not to be deleted based on payment of the debt. This is not law, so a CA can ignore it if they choose, but if they invoke this business requirement, they are totlly correct.
It is totally their call.
The CA remains in your CR for 7 1/2 years from your date of first default with the original creditor. Your date of payment with the CA has no affect on your CR drop off date. FCRA 605(c). Neither does expiration of the SOL.
Debt collectors may not attempt to collect fees not owed.
Debt collectors sometimes add fees, costs, or other items to the debt, and this is usually illegal. Debts collectors can only collect the debt actually owed. They cannot collect their fees, costs, etc., unless those fees and costs are specifically spelled out in your agreement. General statements like "You agree to pay expenses required to collect this debt," or, "You agree to pay reasonable attorney fees necessary to collect this debt" are not adequate.
~ Hyde & Swigart, southwest litigation from Phoenix