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Maybe they're making headway on it. Hopefully you get it completely straightened out.
I wouldn't say that I order often, But I do try to keep activity on that account.. Just order a little something, make payments on time or early, and pay more than the minimum payments.. Thats how I got my limit up to $2000. Trust me, they want your business.. And they will help your credit as long as you're doing what you're supposed to on your end. Like I said, the last time they reported on my credit.. My scores jumped! Keep that in mind..