How Do I Get Equifax TO Report MY Newly Opened Accounts?

[Anonymous]

This is very frustrating. I have opened 7 New accounts since February, 2 in Feb., 2 in March, 1 in April, and 2 in May. Equifax is only reportin one of the accounts I opened in February,. Both Transunion and Experian are reporting all 7 accounts. In additon, EQ is not updating monthly my mortgage or the one account that they are reporting. I've sent them a certified letter regaring this inaccurate reporting but have not received a response yet. My EQ score is 41 points lower than TU and 90 points lower than EX, How can I get EQ to report my accounts?

[Anonymous]

By any chance do you have past copies of your TU or EX reports, ideally a copy of your report each month?  If so, you would find a Date Reported field for these seven new accounts, and would therefore have hard evidence of when each card was first reported to the bureaus.  (You'd find it on the report where the account first appeared.)

One thing I would do if I were you is create a spreadsheet for the 7 cards, and include the name of the card, the issuer, and the date opened.  (You can get this from a recent EX or TU report.)  Then call each issuer and and ask them two questions about each card:

(1)  Are you certain that your company is reporting this card to Equifax?

(2)  On what date did your company first report this card to Equifax?

Include the answers to these questions in the spreadsheet.  Also include the date and time that you spoke with the rep at the CC issuer (the one who answered those questions).

It's possible that something has happened at Equifax regarding your credit file -- something know as a split file.  That's where a bunch of your information is getting shunted into a different place, so it doesn't appear when you pull your report.  It will be easier for you to convince EQ that this is what is happening of you have documented the information I described above.  Otherwise they may give you more of a canned response to the effect that creditors are not required to report to all three bureaus (etc.).

https://www.creditkarma.com/article/what-are-split-files

A number of people here in the Forums reported some serious database craziness at Equifax, craziness that appears to have begun in Jan of this year and which stretched through April/May.  That fits with the conjecture that your file got split back in Feb or March.

PS.  You use the phrase "inaccurate reporting" to describe accounts not appearing that you actually have.  Strictly speaking that's not innacurate reporting but incomplete reporting.  Inaccurate means that something appears on your report that is not true.  Incomplete means that there is something true that does not appear.

[CostantinoA]

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@Anonymous wrote:

This is very frustrating. I have opened 7 New accounts since February, 2 in Feb., 2 in March, 1 in April, and 2 in May. Equifax is only reportin one of the accounts I opened in February,. Both Transunion and Experian are reporting all 7 accounts. In additon, EQ is not updating monthly my mortgage or the one account that they are reporting. I've sent them a certified letter regaring this inaccurate reporting but have not received a response yet. My EQ score is 41 points lower than TU and 90 points lower than EX, How can I get EQ to report my accounts?

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I have problems with Equifax as well.  They are only reporting half my accounts that are on my other reports.

[Anonymous]

Equifax needs to take a long walk on a short peir. I've been fighting with them about similar stuff for months. 

[Anonymous]

Our friend SouthJamaica also had a weird event happen to him with Equifax.  He had five closed credit cards suddenly vanish from his EQ report.  They had been reporting as closed (correctly) for a number of months, and then they all disappeared.  I think this happened right in the middle of EQ's database craziness -- maybe Feb/March?

The accounts were not remotely close to the ten-year mark (all closed less than 2 years ago).

And it's an EQ issue because the accounts all still correctly appear on his TU and EX reports.

If SJ sees this he can correct me if my memory is mistaken in any of those particulars.

Point is that weird s--t happened to a ton of people between late Jan and May of this year, all related to their data at EQ.

[Anonymous]

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@Anonymous wrote:

Our friend SouthJamaica also had a weird event happen to him with Equifax.  He had five closed credit cards suddenly vanish from his EQ report.  They had been reporting as closed (correctly) for a number of months, and then they all disappeared.  I think this happened right in the middle of EQ's database craziness -- maybe Feb/March?

The accounts were not remotely close to the ten-year mark (all closed less than 2 years ago).

And it's an EQ issue because the accounts all still correctly appear on his TU and EX reports.

If SJ sees this he can correct me if my memory is mistaken in any of those particulars.

Point is that weird s--t happened to a ton of people between late Jan and May of this year, all related to their data at EQ.

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I haven't been able to update my report in months, amoung other things. In their attempts to fix that issue, they deleted all but  2 inquiries, and I had A LOT of them. I wasn't too upset with that though

[Anonymous]

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@Anonymous wrote:

By any chance do you have past copies of your TU or EX reports, ideally a copy of your report each month?  If so, you would find a Date Reported field for these seven new accounts, and would therefore have hard evidence of when each card was first reported to the bureaus.  (You'd find it on the report where the account first appeared.)

One thing I would do if I were you is create a spreadsheet for the 7 cards, and include the name of the card, the issuer, and the date opened.  (You can get this from a recent EX or TU report.)  Then call each issuer and and ask them two questions about each card:

(1)  Are you certain that your company is reporting this card to Equifax?

(2)  On what date did your company first report this card to Equifax?

Include the answers to these questions in the spreadsheet.  Also include the date and time that you spoke with the rep at the CC issuer (the one who answered those questions).

It's possible that something has happened at Equifax regarding your credit file -- something know as a split file.  That's where a bunch of your information is getting shunted into a different place, so it doesn't appear when you pull your report.  It will be easier for you to convince EQ that this is what is happening of you have documented the information I described above.  Otherwise they may give you more of a canned response to the effect that creditors are not required to report to all three bureaus (etc.).

https://www.creditkarma.com/article/what-are-split-files

A number of people here in the Forums reported some serious database craziness at Equifax, craziness that appears to have begun in Jan of this year and which stretched through April/May.  That fits with the conjecture that your file got split back in Feb or March.

PS.  You use the phrase "inaccurate reporting" to describe accounts not appearing that you actually have.  Strictly speaking that's not innacurate reporting but incomplete reporting.  Inaccurate means that something appears on your report that is not true.  Incomplete means that there is something true that does not appear.

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Thanks for this info. I'll have to check into a split file.

Wouldn't it be inaccurate reporting if they are not updating the balance on the accounts that they are reporting, because the balances are incorrect?

[Anonymous]

Yeah, it is inaccurate reporting in that case, because the report would be indicating a balance from several months ago when the CC issuer had sent monthly updates since then (confirmed by what you see on TU and EX).

My guess is that it is all part of the split file phenomenom.