Reply
New Visitor
fredburl
Posts: 1
Registered: ‎01-01-2014
0

I want to cancel my ScoreWatch subscription but it does not appear in my subscriptions.

The Score Watch product does not work for me and all of my credit reports have no recent history. I thought that the payment did not go through because I recieved an email saying, "Unfortunately, we were unable to confirm your identity during your last purchase attempt. Your security is important to us, and therefore you will need to confirm your identity prior to purchasing any future myFICO® product."

Although, I recieved an email saying that I was subscribed the next day with an order number. I want to cancel but when I go to my subcriptions panel it says, "When you have active subscription products, this is where you'll manage your subscriptions."

Does this mean that I am not subscribed and have no need to worry or is this an error that will eventually snowball into a customer serivce catastropy? What are my options?

Moderator
09Lexie
Posts: 26,630
Registered: ‎09-13-2012
0

Re: I want to cancel my ScoreWatch subscription but it does not appear in my subscriptions.

Contacting Customer Service to make sure your order was not processed. 


myFICO is the consumer division of FICO. Since its introduction 20 years ago, the FICO® Score has become a global standard for measuring credit risk in the banking, mortgage, credit card, auto and retail industries. 90 of the top 100 largest U.S. financial institutions use the FICO Score to make consumer credit decisions.

>> About myFICO
FICO Score - The Score that matters
Click to Verify - This site chose VeriSign SSL for secure e-commerce and confidential communications.
Fair Isaac Corporation is a BBB Accredited Financial Service in San Rafael, CA
FOLLOW US Social Media Facebook Twitter Pinterest Google+
}