Beware of Grainger...

[atst2000]

Yes this really happened lol...

Two weeks ago I called Grainger to setup a Net30 Account for my business.  Spoke with the credit dept and they extended a $1k SL Net30.  A few days ago I order a Hammer Drill for my business that was $190 with tax.  Next morning I get an email that my order was cancelled and to call order review dept.  I figure, ok...no problem probably becuase I am new.  Called and not only did they cancel my order...they cancelled my credit account!  I asked why, and he said "Well our system made the determination"...ok again...WHY??  That's all I can say sir.  

Uhhh...excuse me?!  I have an A rating on Experian and D&B already established...so I said "your telling me since I created an order, that was sent to my address on file, they just randomly cancelled and closed my account?  "Yes sir"...ok may I speak with a supervisor? "They all went home".  Needless to say I hung up....Never ever do business with them again.  

Now I get it...new account...maybe some red flags, sure...understandable...then dont extend an account lol!

What a joke...anyway just FYI if your thinking of establishing an account with Grainger...you've been warned.  Terrible Company!

[jaxstraw]

Grainger for biz cred is the same as Fingerhut for personal cred.

It helps establish accounts but the merchandise is vastly overpriced and can be found elsewhere much cheaper.

I'm a bit surprised anyone buys anything from them anymore unless it is on clearance.

[Anonymous]

lol The Company I work for buys from Grainger. At least that's where the service department ordered parts from, but I'm sure the Company  paid for it.

[LittleSal]

Thanks for sharing your negative experience. Good information

[zerofire]

Order a Hammer Drill and get drilled free of charge, ROFL. Grainger is really like Amazon for business, happy to get you anything and everything but you pay extra for the service. Ironically not all businesses are about cost but are by reliability and source stability which is Grainger's specialty. I only would wonder what was the bright idea of using almost 20% of your credit all in one purchase? That would be a minor concern. Overall I think if you want to work with them bad enough you can call back during more normal hours to figure out what went wrong. I am guessing rapid utilization might have something to do with it or they do not understand your business need properly. Otherwise happy shopping at a cheaper price.