cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Card App decision: "We are unable to verify your identification information"

tag
AllZero
Mega Contributor

Re: "Edit: Approved!! Apple Card App decision: "We are unable to verify your identificatio


@Anonymous wrote:

""Update"" After 5 months of apps resulting the same message, today

out of the blue the system didn't ask for my I.D and was approved

for $6000 @ 20.99%!

"Transunion Fico 8: 724"

Congratulations on your approval!

Message 61 of 66
FalconSteve
Valued Contributor

Data Point- Apple Card ID Verification

Goldman Sachs couldn't verify my ID when I applied for Apple Card. I'm not sure why, maybe because my license was issued that day (my old one expired and I didn't get my photo b/c of the human malware) or maybe because my chexsystem report was locked.
I unlocked my chexsystem report, so I tried to reapply like the after hours GS rep instructed, but I got locked out for multiple ID failures.
I was told to wait until the next day, but I got the same message (this was a Saturday). So, I waited more than 24 hours before re-applying.
I reapplied today and got the same message, so I called again
The first person was nice, not out of her depth, so she escalated the call. This next person had to talk to their manager.
 
Apparently, you have to wait 30 days from the first time they give you this message (so I'm 5/30 days in).
If they don't accept your ID verification, call during normal business hours (don't talk to after hours or weekend reps) after the first failure AND check your TransUnion and chexsystems reports for accuracy before re-applying, even if they tell you to keep trying.
 
Has anyone else had similar issues? If so, how did it play out for you?
 
Hopefully, around 10/16-10/21 I'll be updating you with an approva
1/8/17 Discover $18300 CL- $1k SL- AU, wife
1/26/20 AmEx Cash Magnet $35k CL, wife
2/19/20 BB&T/Truist Rewards $11k SL- impulse application
2/22/20 Citi Double Cash WEMC $2.9k-->$4.4k-->$8.4k-->$13.4k-->$17.4k-->$19.4k-->$22.4k-->27.4k AU, wife
3/8/20 Wells Fargo Propel AmEx/Autograph VISA $2900-->$3200-->$5000-->$8800-->$13k-->$15.5k CL- AU, wife
3/9/20 Truist Rewards $11k SL --> $13.5k- AU, wife- impulse app
3/21/20 REDcard MasterCard (TD Bank) $2500-->$6000-->$6500 CL
11/24/20 AmEx Cash Magnet $10k SL-->36hr-->$20k-->$35k CL
6/10/21 SoFi World Elite MC $7000 SL
1/19/22 AppleCard/GS $6k-->$10k-->$11k-->$12k AU, wife
8/15/22 Chase freedom flex $10.3k SL-->$12.5k-->$15k-->$19k AU, wife
7/5/23 Lowes/Synchrony $4k-->$10k-->same day-->$35k CL
8/2/23 Chase freedom flex $19k --> $22.8k-->24.3k CL
8/2/23 Discover $8k SL
Message 62 of 66
blindambition
Senior Contributor

Re: Data Point- Apple Card ID Verification

Some have encountered verification issues, including myself. I was able to quickly fix by verifying AppleCash first. Then the application was successful.

Message 63 of 66
FalconSteve
Valued Contributor

Re: Data Point- Apple Card ID Verification


@blindambition wrote:

Some have encountered verification issues, including myself. I was able to quickly fix by verifying AppleCash first. Then the application was successful.


I did verify Apple Cash the same day, I guess I should have waited. Hopefully next month will go smoother

1/8/17 Discover $18300 CL- $1k SL- AU, wife
1/26/20 AmEx Cash Magnet $35k CL, wife
2/19/20 BB&T/Truist Rewards $11k SL- impulse application
2/22/20 Citi Double Cash WEMC $2.9k-->$4.4k-->$8.4k-->$13.4k-->$17.4k-->$19.4k-->$22.4k-->27.4k AU, wife
3/8/20 Wells Fargo Propel AmEx/Autograph VISA $2900-->$3200-->$5000-->$8800-->$13k-->$15.5k CL- AU, wife
3/9/20 Truist Rewards $11k SL --> $13.5k- AU, wife- impulse app
3/21/20 REDcard MasterCard (TD Bank) $2500-->$6000-->$6500 CL
11/24/20 AmEx Cash Magnet $10k SL-->36hr-->$20k-->$35k CL
6/10/21 SoFi World Elite MC $7000 SL
1/19/22 AppleCard/GS $6k-->$10k-->$11k-->$12k AU, wife
8/15/22 Chase freedom flex $10.3k SL-->$12.5k-->$15k-->$19k AU, wife
7/5/23 Lowes/Synchrony $4k-->$10k-->same day-->$35k CL
8/2/23 Chase freedom flex $19k --> $22.8k-->24.3k CL
8/2/23 Discover $8k SL
Message 64 of 66
Anonymous
Not applicable

Re: Data Point- Apple Card ID Verification

I got the same thing in the Wallett App. It said I was pending approval upon verification. They called this morning and I read the code they sent to my iPhone. The agent then said "Check your Wallett and have a good day". I checked and it said "DENIED". LOL after all that waiting and uploading my Photo ID to be denied?? Shame on you Apple. I had to upload front/back of ID then it said they will call and verify a code then send to my phone. It said the reason for the decline was "Lack of real estate secured loan information". All that trouble for nothing. 

so if you get a verification message it doesn't mean for. Sure your approved. 

Message 65 of 66
Anonymous
Not applicable

Re: Data Point- Apple Card ID Verification

I got the same thing in the Wallett App. It said I was pending approval upon verification. They called this morning and I read the code they sent to my iPhone. The agent then said "Check your Wallett and have a good day". I checked and it said "DENIED". LOL after all that waiting and uploading my Photo ID to be denied?? Shame on you Apple. I had to upload front/back of ID then it said they will call and verify a code then send to my phone. It said the reason for the decline was "Lack of real estate secured loan information". All that trouble for nothing. 

So if you get a verification message it doesn't mean for sure your approved. 

Message 66 of 66
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.