Barclay Security Dept.

Anonymous · ‎09-09-2015

I applied for the NFL Rewards & Apple Rewards a few weeks ago.

I was told by a credit analyst and through my denial letter that I was denied for the NFL Rewards but that I needed to send in verification (front/back copy of ssn card, license, and an utility bill) for the Apple Reward application. Sent all this through certified mail because I wanted to make sure my personal information was delivered.

It was delivered on the 24th so I've called once a week to see if they actually got it and as of earlier today they still had not received it.

I called back to ask about the reasoning for denial behind the rewards card because I was confused when I get I got the denial letter a few weeks ago. After being placed on hold by someone in the security department she comes back to say that "they" said my verification documents look suspect and that I need to send them in again. (I was just told that they had not been received ) I asked her to please explain what "suspect" means since I simply placed them on a printer and printed them out. She stated she didn't know what that meant and suggest that I send them again but at their regular size. So I'm guessing since my copies were zoomed in just a tad bit (sorry for making sure they could be read clearly) I have to resend them.

She also stated that I need to send the documents in again for the NFL card and I was like I thought I was denied for that card do you mean the apple rewards.

Ugh I'm so confused and aggravated now.

CreditMagic7 · ‎09-09-2015

Please don't sweat this. It's perfectly normal. I know that it's easier said then done but here's why.

I also went thru the same exact thing recently only with Capital One and after i already been approved and had the new Venture card.

It's a somewhat routine process but after they confirm it all you're good to go and won't have to repeat it again in all likelihood.

I was given a FAX number and sent all the proof of identity forms etc. BUT they said it was too dark to read on their end. I know good and well when i sent them they were crystal clear copies front and back but maybe the ink run low on their end or perhaps the want a 2nd round just to be sure. Who knows. If they need you to do it again just go ahead and meet their expectation by resending them.

It's kinda of annoying but usually the 2nd time around they're satisfied and all is well again.

Good Luck

kdm31091 · ‎09-10-2015

Yeah, it's fairly normal. A pain in the butt sure, but normal.

However, getting 2 new Barclay apps approved at the same time is extremely rare, so the best you can hope for is one or the other. Good luck.

Anonymous · ‎09-10-2015

Good luck!

Anonymous · ‎09-10-2015

I also applied for the Apple Card and they(security)wanted the same identity proof the OP stated. After about 50 questions they wanted me to send in 3 pieces of proof. I was like "Come on mannnnn" you should of said that in the first place.

Anonymous · ‎09-10-2015

Thanks guys. I sent the information again and copied everything at its normal size.

Anonymous · ‎09-11-2015

I went through similar situation with my Discover It card, 1 weeks ago no biggie I just sent them what they wanted. I was approved after I sent them the documents

Anonymous · ‎09-12-2015

With all of the data breaches lately that included SSN and other sensitive information routinely used by financial institutions for verification purposes, you shouldn't be surprised or even concerned that they are being more vigilant.

It can be a frustrating process, or at least look and feel that way, but it for your own protection. Imagine someone else opening this same account using breached data and trying to send fake documents.

Anonymous · ‎10-03-2015

How long it usually take for them to approve the documentation? It was delivered 3 weeks ago.

Anonymous · ‎10-22-2015

Update:

So I sent them back a second set of documents on 09/09/2015, and have been calling once a week to ensure that my documents have made it there. Every phone called I was told that they had not been received yet and to give it a few more days. I called on Monday, 10/19/2015 and was told again that they had not been recived. I found it very weird that it was taking this long so I made one last phone call last night and was given some information that just pissed me off. I was told by this lady (she clearly had an attitude and was not helpful) that my information had been received on 9/25/2015 and that the documents needed to be sent in for a 3rd time. At that point I was just pissed off because I know this 2nd set of documents was perfect and everything that they needed to verify me as requested. She was very rude and would not do anything to help me understand why I've been told for 4 weeks that my documents had not been received. After hanging up with Ms. Rudeness I called them right back to get someone more helpful and willing to actually research my concern. I got a very sweet old lady and she was very helpful. She looked through the notes of each of my applications and stated that the documents had NOT been received yet and that it usually takes a long time depending on the workload. She asked me to hold at least 4 times and came back on the line each time and asked me 3-4 questions to verify my identity. Some of the questions were very weird but I guess I passed the test. Apparently I was denied for both applications and she wasnt sure why I was even informed to send in documentation since the recon dept denied the apps. At the end of this 20 minute call she came back on the line and stated that she re-opened my NFL Rewards application and forwarded it to her manager for Manual Review and to expect a call today. At this point I dont even care anymore but if her manager approves me for this card it would worth the hassle I've gone through since 8/26. LOL!!!