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If you haven't called recon about the CSR already and you have received the denial letter- then I would say to try, you don't have anything to lose.
As far as the RC card, if they're telling you the same they told me with the CSR about "it needs to be verified" or go through verification- then you'll just have to wait for the fraud department to get back to you. They will just need to verify your identity- you can't call them to proactively do it (as I've tried many times for the CSR when it was still pending), you just have to wait for them to call you. For me, I applied for the CSR on a Monday and they called me on a Thursday that same week to verify my identity before approving me.